At a Glance
- Tasks: Oversee IT service delivery and drive digital improvements in a fast-paced environment.
- Company: Dynamic company in Central London with a collaborative culture.
- Benefits: Hybrid working model, competitive salary, and long-term progression opportunities.
- Other info: Join a supportive team and work with cutting-edge Microsoft technologies.
- Why this job: Take ownership of IT delivery and influence digital strategy in a growing business.
- Qualifications: Experience as an IT Service Delivery Manager and knowledge of ITIL V4/V5.
The predicted salary is between 50000 - 60000 £ per year.
Are you an IT Service Delivery Manager with experience with Managed Service Providers (MSP)? Do you have ITIL V4/V5 experience?
Location: Central London (Hybrid - 3 days office based, 2 days from home)
Rate: Dependant on Experience
Contract: Permanent
Start Date: ASAP
Looking for an opportunity where you can take ownership of IT service delivery and play a key role in driving digital improvement across a growing business? This is an opportunity for an experienced IT Service Delivery Manager to oversee the day-to-day delivery of IT services across a fast-paced organisation, ensuring a secure, responsive, and high-performing IT environment. You will act as the key interface between the business and external managed service providers, taking ownership of service delivery, supplier performance, escalations, and continuous improvement initiatives across the wider IT function.
Responsibilities:- Managing relationships with MSPs and external IT suppliers, ensuring SLAs and KPIs are achieved
- Overseeing IT helpdesk performance, escalations, incident trends, and root cause analysis
- Acting as an escalation point for complex infrastructure and end-user support issues
- Managing user lifecycle processes including onboarding, offboarding, and access governance
- Supporting administration across Office 365, Azure, Entra ID, SharePoint, and wider Microsoft environments
- Coordinating IT equipment deployment, asset management, and site setup activities
- Supporting security compliance across Cyber Essentials, ISO 27001 principles, and internal governance requirements
- Driving digital and process improvement initiatives aligned with wider business strategy
- Maintaining IT documentation, governance processes, and operational standards
- Previous experience operating as an IT Service Delivery Manager within a customer-facing environment.
- Experience managing MSPs, IT suppliers, and service delivery against SLAs and KPIs.
- ITIL (V4/V5) experience or certification.
- Permanent position within a growing and evolving business
- Hybrid working model with flexibility around business requirements
- Opportunity to play a key role in shaping IT service delivery and digital improvement initiatives
- Exposure to a broad Microsoft and infrastructure environment
- Collaborative and supportive working culture with long-term progression opportunities
If you're an experienced IT Service Delivery Manager looking for a role where you can drive service improvement, influence digital strategy, and take ownership of operational IT delivery, get in touch for a confidential discussion.
IT Service Delivery Manager. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and evolving organisation in Central London as an IT Service Delivery Manager, where you will have the opportunity to shape IT service delivery and drive digital improvements. Enjoy a hybrid working model that promotes flexibility, alongside a collaborative culture that prioritises employee growth and long-term progression. With exposure to a diverse Microsoft and infrastructure environment, this role offers a meaningful chance to influence operational excellence and enhance your career in a supportive setting.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Manager. Job in London LilyLifestyle Jobs
✨Network Like a Pro
Get out there and connect with people in the industry! Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've managed service delivery and improved processes in your previous roles. This is your time to shine!
✨Tailor Your Approach
Every company is different, so make sure you tailor your conversations to align with their values and needs. Research the company’s IT environment and be ready to discuss how your experience with MSPs can benefit them.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Service Delivery Manager. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Managed Service Providers and ITIL V4/V5. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Service Delivery Manager role. Share specific examples of how you've driven service improvement and managed relationships with MSPs.
Showcase Your Problem-Solving Skills:In your application, highlight instances where you've tackled complex issues or improved processes. We love seeing candidates who can think on their feet and drive digital improvements in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL V4/V5 knowledge. Be ready to discuss how you've applied these principles in previous roles, especially in managing service delivery and improving processes. This will show that you’re not just familiar with the framework but can also leverage it effectively.
✨Showcase Your MSP Experience
Prepare specific examples of how you've managed relationships with Managed Service Providers. Highlight any challenges you faced and how you ensured SLAs and KPIs were met. This will demonstrate your ability to take ownership and drive performance in a customer-facing environment.
✨Be Ready for Technical Questions
Expect questions about your experience with tools like Office 365, Azure, and SharePoint. Brush up on your technical knowledge and be prepared to discuss how you've supported these platforms in past roles. This will help you stand out as a candidate who can hit the ground running.
✨Demonstrate Your Problem-Solving Skills
Think of examples where you've successfully resolved complex infrastructure or end-user support issues. Discuss your approach to root cause analysis and how you’ve implemented solutions. This will showcase your analytical skills and your ability to improve service delivery.
