At a Glance
- Tasks: Lead a team to deliver top-notch IT support and drive continuous improvement.
- Company: Join Crow Lily, a dynamic company with a focus on service excellence.
- Benefits: Enjoy a competitive salary, profit share, hybrid working, and great perks.
- Other info: Experience a vibrant workplace with opportunities for professional development.
- Why this job: Make a real impact in IT service delivery while growing your career.
- Qualifications: 3+ years in IT Service Management with strong people management skills.
The predicted salary is between 40000 - 40000 £ per year.
Location: Ringwood, Hampshire + Hybrid home working (non-contractual)
Salary: £40,000 + Overtime + Benefits + Company Profit Share
Hours: 37.5 hours per week
The Role
Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well‑established service management team. You will be helping to lead the delivery of high‑quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services.
You will take responsibility for the end‑to‑end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team.
As a Senior Support Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential.
Duties Include:
- Identify and mitigate risks which could impact our services, performance or compliance.
- Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives.
- Act as a key representative for the support department during service transitions, change initiatives, and project delivery.
- Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement.
Skills and Experience
- Experience in Service Delivery or IT Service Management (3 years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents.
- Solid understanding of IT support environments, ideally with previous hands‑on troubleshooting or IT operations experience.
- Experience and knowledge of using ITIL best practice.
- Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently.
- Strong analytical and reporting ability.
- Ability to learn new technologies quickly.
- Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure.
- Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards.
The role is subject to a standard clear DBS being received.
The Package
- Company Profit Share (first £3,600 is tax free).
- 22 days annual leave plus bank holidays, increasing with length of service.
- Birthday as additional paid leave.
- Additional paid leave (dependent on company performance).
- Company sick pay policy.
- Pension Scheme.
- Private Medical Insurance including dental.
- Free Parking.
- Hybrid Working.
- Progression opportunities.
- Fresh fruit, the occasional pizza and a posh coffee machine!
IT Service Delivery Manager. Job in Crow LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Crow Lily, we pride ourselves on being an exceptional employer, offering a supportive work culture that values continuous improvement and professional development. Located in the picturesque Ringwood, Hampshire, our hybrid working model allows for flexibility while you lead a dedicated team in delivering high-quality IT support services. With competitive benefits including profit sharing, private medical insurance, and opportunities for progression, we are committed to fostering a rewarding environment where your contributions truly matter.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Manager. Job in Crow LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Crow LilyLifestyle. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us that you understand what makes Crow LilyLifestyle tick and how you can contribute to their service excellence.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about your past experiences in service delivery and how you've tackled challenges head-on.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us that you're genuinely interested in the role.
We think you need these skills to ace IT Service Delivery Manager. Job in Crow LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Delivery Manager role. Highlight your experience in service delivery and people management, and don’t forget to mention any hands-on troubleshooting or IT operations experience you have!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific examples of how you've driven continuous improvement and managed incidents in previous roles.
Showcase Your Skills:We want to see your skills in action! Be sure to include any relevant certifications, especially if you have experience with ITIL best practices. This will help us understand how you can contribute to our commitment to service excellence.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Since the role requires a solid understanding of IT support environments and ITIL best practices, be ready to discuss how you've applied these principles in your previous roles.
✨Showcase Your People Management Skills
As a Senior Service Manager, you'll be managing a team. Prepare examples that highlight your experience in leading teams, resolving conflicts, and driving performance. Think about specific situations where you’ve motivated your team or improved service delivery.
✨Be Ready with KPI Insights
Since the role involves producing and interpreting departmental KPI reports, come prepared with examples of how you've used KPIs to assess performance and drive improvements in past positions. This will show your analytical skills and your proactive approach to service management.
✨Demonstrate Your Adaptability
The job requires someone who can manage multiple priorities and perform under pressure. Be ready to share stories that illustrate your organisational skills and adaptability, especially in challenging situations. This will help convey that you're the right fit for a dynamic environment.
