At a Glance
- Tasks: Provide first-line IT support to clients via phone and email.
- Company: Join a specialist IT company in a modern office environment.
- Benefits: Competitive pay, overtime opportunities, and weekly pay.
- Other info: Flexible shifts and a supportive team atmosphere.
- Why this job: Kickstart your IT career with full training and growth potential.
- Qualifications: Strong communication skills; customer service experience is a plus.
The predicted salary is between 27000 - 28000 £ per year.
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough. We are currently seeking Service Desk Advisers to provide first-line IT support to external clients. This is an excellent opportunity for candidates with strong communication skills and a passion for customer service and technology. Full training will be provided, making this role suitable for both experienced support advisers and those looking to begin a career in IT support.
Location: Peterborough
Hours: 37.5 hours per week, between 7am - 7pm, with flexible shift rotation and occasional weekends
Pay Rate: £13.45 per hour
Contract: Temporary to Permanent
What’s on offer:
- Competitive hourly pay
- Overtime opportunities paid at time and a half
- Full training and ongoing support
- Weekly pay
- Career progression within a growing IT team
- Temp of the Month reward vouchers
Key Responsibilities:
- Delivering first-line IT support to external customers via phone and email
- Logging, tracking, and updating support tickets accurately
- Troubleshooting hardware, software, and network-related issues
- Escalating more complex technical issues where required
- Guiding customers through step-by-step solutions professionally and efficiently
- Maintaining accurate documentation and knowledge base records
- Supporting continuous improvement within the service desk team
- Providing excellent customer service and building strong client relationships
The Ideal Candidate:
- Strong communication and customer service skills
- Organised, reliable, and methodical in approach
- Previous call centre or customer support experience is beneficial
- IT support experience is advantageous but not essential
- Comfortable working in a fast-paced team environment
IT Helpdesk Advisor. Job in Peterborough LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and supportive team at a leading IT company in Peterborough, where your passion for technology and customer service will be valued. With comprehensive training, flexible working hours, and opportunities for career progression, this role as an IT Helpdesk Advisor offers a rewarding path for both seasoned professionals and those new to the field. Enjoy competitive pay, overtime opportunities, and a culture that celebrates employee achievements through initiatives like the Temp of the Month reward.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Advisor. Job in Peterborough LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing excellent customer service, try role-playing common IT support scenarios with a friend. This will help you feel more confident when speaking with potential clients.
✨Tip Number 3
Be ready to showcase your problem-solving skills! During interviews, be prepared to discuss how you've tackled challenges in the past. Use specific examples that highlight your ability to troubleshoot and resolve issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Helpdesk Advisor. Job in Peterborough LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your communication skills and any customer service experience you have. We want to see how you can bring your unique flair to the IT Helpdesk role!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about technology and customer service. A personal touch goes a long way in making your application stand out.
Show Off Your Problem-Solving Skills:In your application, mention any experiences where you've successfully resolved issues or helped customers. We love candidates who can think on their feet and provide solutions!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Basics
Brush up on your IT knowledge before the interview. Familiarise yourself with common hardware and software issues, as well as basic troubleshooting steps. This will show that you’re proactive and ready to tackle first-line support tasks.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to walk through a solution during the interview, so being clear and concise will impress your interviewers.
✨Demonstrate Customer Service Savvy
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or resolved conflicts, as this will showcase your ability to build strong client relationships.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
