At a Glance
- Tasks: Help customers combat fraud and provide top-notch banking support.
- Company: Join a fast-paced contact centre with a focus on customer service.
- Benefits: Competitive salary, wellness resources, discounts, and 28 days annual leave.
- Other info: Flexible working options after training and opportunities for career growth.
- Why this job: Make a real difference by protecting customers from fraud while developing your skills.
- Qualifications: 2 years in Financial Services and excellent communication skills required.
The predicted salary is between 28500 - 29500 € per year.
Teleperformance is a fast‑paced contact centre employer who works alongside a number of household known clients to deliver world class customer service.
Start Date: Various 2026
Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500
Job Type: Full Time - Permanent
Working Hours: 40 hours per week (including training). Operational hours after training: We require full flexibility between 10.00 - 23.00 Monday - Sunday.
Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday.
Joining the team: First 3-months working on-site in Glasgow, then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements.
Successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience in the UK at interview.
Who we are looking for:
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Self-motivated and able to effectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Experience in working with vulnerable customers
- Ability to educate our customers on how to protect themselves against Fraud
- Previous banking/financial services experience is highly desired
- Previous call centre/customer service experience is essential
What will my role involve?
- Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
- Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio
- Objection handling whilst ensuring the customer that we are here to help them and keep their account secure
- Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services
- Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management
- Work with vulnerable customers, and helping to resolve complex cases
- Confident in following banking processes and being able to clearly explain these to our customer
Values we look for you to have:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
- Critical Thinking - You are able to think logically when making decisions.
- Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Here are our key benefits:
- Perks at Work - Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP's, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness - up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards - For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress - Here to support TP journey
- 28 day annual leave (inclusive of bank holidays), increasing with length of service
- Discounted Bus Travel in Glasgow (First Bus)
Fraud Specialist. Job in Irvine LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Teleperformance is an exceptional employer located in Glasgow, offering a dynamic work environment where employees can thrive. With a strong focus on employee well-being, we provide comprehensive benefits including mental health support, a cycle to work scheme, and opportunities for professional growth. Our collaborative culture encourages teamwork and innovation, making it a rewarding place for those looking to make a meaningful impact in the financial services sector.
Contact Detail:
United Cerebral Palsy of Georgia Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Specialist. Job in Irvine LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research Teleperformance and their values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing with a friend or family member. This will help you feel more confident when handling calls and objections.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you've successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your capabilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the job with us at Teleperformance.
We think you need these skills to ace Fraud Specialist. Job in Irvine LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fraud Specialist role. Highlight your relevant experience in financial services and customer service, and don’t forget to showcase your problem-solving skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your skills align with our values at StudySmarter. Keep it friendly and professional.
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your excellent verbal and written communication skills. We want to see that you can convey empathy and understanding!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your financial services knowledge, especially around fraud prevention. Be ready to discuss your previous experience in detail, as you'll need to demonstrate at least two years in the field.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Use examples from your past experiences to showcase your ability to handle difficult conversations with empathy and professionalism.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved complex issues. Highlight your critical thinking skills and how you approach problem-solving, especially in high-pressure situations.
✨Be Flexible and Open-Minded
The job requires flexibility in working hours and adapting to various customer needs. Show that you're open to new ideas and can work collaboratively with others. This will reflect well on your ability to fit into their team culture.
