At a Glance
- Tasks: Lead the Customer Liaison team to manage and resolve customer complaints effectively.
- Company: Join a supportive company that values customer satisfaction and teamwork.
- Benefits: Enjoy competitive salary, health perks, free food days, and 21 days annual leave.
- Other info: Dynamic role with opportunities for growth and recognition.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in customer service and team leadership is essential.
The predicted salary is between 32782 - 32782 £ per year.
Location: Wellingborough
Salary: From £32,782 per annum
What we offer:
- Site based role
- 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm)
- Employee health and benefits scheme including 24/7 GP service, confidential counselling service, retail and gym discounts and a medical cashback scheme
- 21 days annual leave, plus statutory bank holidays
- Additional birthday holiday
- Holiday purchase scheme
- Performance based salary progression
- Reward & Recognition Programme
- Company events and team activities
- Free onsite parking
- Monthly free food days
- Convenient location close to shops and amenities
Purpose:
The Customer Liaison Team Leader is responsible for supporting the effective day-to-day management of the Customer Liaison team, ensuring that customer complaints are handled fairly, efficiently and in accordance with internal policies, regulatory requirements and client expectations. Working closely with the Customer Liaison Manager, the Team Leader will ensure that complaints are thoroughly investigated, resolved within agreed service standards and that customer outcomes remain central to the organisation's culture. The role will also play an important part in identifying trends, supporting continuous improvement and ensuring that complaint insight is used to reduce complaint volumes and improve customer outcomes across the wider business.
Person Specification:
Essential Skills & Experience:- Experience working within a customer service & complaint handling environment.
- Experience leading, coaching or mentoring team members within a customer service, complaints or operational environment.
- Strong customer focus with the ability to manage difficult or sensitive conversations.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage competing priorities.
- Experience working in a fast-paced operational environment.
- Experience working with operational reporting or performance metrics.
- Experience working within insurance, motor claims or regulated environments.
- Experience conducting quality audits or complaint file reviews.
- Knowledge of complaint handling frameworks and regulatory expectations.
- Full Driving License.
- GCSE (or equivalent) Maths and English.
- Competent in the use of Microsoft Office applications including Word, Excel and Power BI.
Customer Liaison Lead. Job in Irchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and growth. Our Customer Liaison Lead role in Wellingborough comes with a competitive salary, generous benefits including a health and benefits scheme, and opportunities for performance-based progression, all within a convenient location that fosters team spirit through company events and activities.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Lead. Job in Irchester LilyLifestyle Jobs
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on LilyLifestyle. Check out their social media and website to understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and complaint handling. Think about your past experiences and how they relate to the role of Customer Liaison Team Leader. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your soft skills! In this role, communication and interpersonal skills are key. During your interview, share examples of how you've successfully managed difficult conversations or resolved complaints. This will demonstrate your strong customer focus and ability to lead a team effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm for the role but also keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Customer Liaison Lead. Job in Irchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Liaison Lead role. Highlight your experience in customer service and complaint handling, as well as any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your strong communication skills and customer focus – they’re key for us!
Showcase Relevant Experience:When filling out your application, be sure to showcase any relevant experience you have in managing complaints or leading teams. We love seeing examples of how you've handled difficult situations and improved customer outcomes.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you understand the role of a Customer Liaison Team Leader inside out. Familiarise yourself with the company's values, especially how they handle customer complaints and ensure satisfaction. This will help you demonstrate your alignment with their culture during the interview.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved customer issues. Highlight your coaching and mentoring abilities, as these are crucial for this role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly
Since excellent communication is key in this role, practice articulating your thoughts clearly and confidently. Be ready to discuss how you manage difficult conversations and ensure that customer outcomes are prioritised. This will show that you can handle sensitive situations effectively.
✨Be Data Savvy
Brush up on your knowledge of operational reporting and performance metrics. Be prepared to discuss how you’ve used data to improve customer service in previous roles. This will demonstrate your analytical skills and your ability to drive continuous improvement within the team.
