At a Glance
- Tasks: Support and enhance a critical ITSM platform while mentoring internal teams.
- Company: Join a high-impact programme in a secure environment.
- Benefits: Competitive day rate, potential contract extension, and hands-on experience.
- Other info: Work onsite in Ipswich or Hemel Hempstead with excellent career growth opportunities.
- Why this job: Make a real difference in stabilising and improving essential IT systems.
- Qualifications: Strong experience with Remedy ITSM and troubleshooting skills required.
Location: Ipswich or Hemel Hempstead (5 days onsite)
Day rate: 700-747 per day (Inside IR35)
Contract duration: 6 months (potential extension)
Security: Security Clearance required (active or eligible)
The Opportunity
We're looking for an experienced Remedy SME to join a high‑impact programme supporting a legacy BMC Remedy ITSM environment within a secure setting. This role is focused on stabilising, maintaining, and improving a critical ITSM platform while supporting internal teams and ensuring operational resilience. This is a hands‑on, senior‑level role where you'll combine technical expertise with advisory responsibilities, working closely with engineers and stakeholders to enhance system performance and best practices.
What You'll Be Doing
- Supporting and maintaining the existing Remedy ITSM platform
- Managing CMDB data loads and foundation data
- Working on integrations (including E‑bonding)
- Customising workflows and configurations using Developer Studio
- Troubleshooting complex issues through log analysis and root cause identification
- Supporting failover and disaster recovery (BCDR) readiness
- Providing technical guidance and mentoring internal engineers
- Driving improvements in processes, documentation, and system performance
What We're Looking For
- Strong hands‑on experience with Remedy ITSM (essential)
- Experience with CMDB, integrations, and Developer Studio
- Solid troubleshooting and problem‑solving skills in complex environments
- Understanding of ITSM processes and legacy system support
- Experience with disaster recovery / failover is highly desirable
- Background working with modern tools like ServiceNow is a plus
- Ability to work onsite 5 days a week in a secure environment
- Active SC clearance or eligibility to obtain (5 years UK residency required)
Remedy Subject Matter Expert. Job in Ipswich LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic team in Ipswich as a Remedy Subject Matter Expert, where you'll play a pivotal role in enhancing a critical ITSM platform within a secure environment. Our company fosters a collaborative work culture that prioritises employee growth and development, offering opportunities for mentorship and technical guidance. With competitive day rates and the chance to work on impactful projects, we provide a rewarding and meaningful employment experience for those looking to make a difference.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remedy Subject Matter Expert. Job in Ipswich LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM field, especially those who have experience with Remedy. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your hands-on experience with Remedy ITSM and how you've tackled complex issues in the past.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to share specific examples of how you've improved system performance or handled disaster recovery situations. This will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! We often have exclusive listings that might not be found elsewhere. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Remedy Subject Matter Expert. Job in Ipswich LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on experience with Remedy ITSM and any relevant projects you've worked on. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Remedy SME role. Share specific examples of how you've supported ITSM platforms and improved system performance in the past.
Show Off Your Problem-Solving Skills:In your application, highlight your troubleshooting abilities and any complex issues you've resolved. We love candidates who can think critically and provide technical guidance, so make sure to include those experiences!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Remedy Inside Out
Make sure you brush up on your knowledge of the Remedy ITSM platform. Be ready to discuss your hands-on experience, especially with CMDB, integrations, and Developer Studio. Prepare examples of how you've tackled complex issues in the past.
✨Showcase Your Problem-Solving Skills
During the interview, highlight your troubleshooting abilities. Share specific instances where you've identified root causes and resolved issues. This will demonstrate your capability to handle the challenges that come with maintaining a critical ITSM platform.
✨Understand the Bigger Picture
Familiarise yourself with ITSM processes and the importance of operational resilience. Be prepared to discuss how your role as a Remedy SME fits into the overall goals of the organisation and how you can drive improvements in processes and documentation.
✨Be Ready for Security Questions
Since this role requires security clearance, be prepared to discuss your eligibility and any relevant experience in secure environments. Understanding the implications of working in a secure setting will show that you're serious about the responsibilities that come with the job.
