At a Glance
- Tasks: Stabilise and enhance a critical ITSM platform while supporting internal teams.
- Company: Join a high-impact programme in a secure environment.
- Benefits: Competitive day rate, potential contract extension, and hands-on experience.
- Other info: Work onsite 5 days a week with opportunities for technical guidance.
- Why this job: Make a real impact on system performance and best practices in ITSM.
- Qualifications: Strong experience with Remedy ITSM and solid troubleshooting skills required.
Location: Ipswich or Hemel Hempstead (5 days onsite)
Day rate: 700-747 per day (Inside IR35)
Contract duration: 6 months (potential extension)
Security: Security Clearance required (active or eligible)
The Opportunity
We're looking for an experienced Remedy SME to join a high-impact programme supporting a legacy BMC Remedy ITSM environment within a secure setting. This role is focused on stabilising, maintaining, and improving a critical ITSM platform while supporting internal teams and ensuring operational resilience. This is a hands-on, senior-level role where you'll combine technical expertise with advisory responsibilities, working closely with engineers and stakeholders to enhance system performance and best practices.
What You'll Be Doing
- Supporting and maintaining the existing Remedy ITSM platform
- Managing CMDB data loads and foundation data
- Working on integrations (including E-bonding)
- Customising workflows and configurations using Developer Studio
- Troubleshooting complex issues through log analysis and root cause identification
- Supporting failover and disaster recovery (BCDR) readiness
- Providing technical guidance and mentoring internal engineers
- Driving improvements in processes, documentation, and system performance
What We're Looking For
- Strong hands-on experience with Remedy ITSM (essential)
- Experience with CMDB, integrations, and Developer Studio
- Solid troubleshooting and problem-solving skills in complex environments
- Understanding of ITSM processes and legacy system support
- Experience with disaster recovery / failover is highly desirable
- Background working with modern tools like ServiceNow is a plus
- Ability to work onsite 5 days a week in a secure environment
- Active SC clearance or eligibility to obtain (5 years UK residency required)
Remedy SME. Job in Ipswich LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic team in Ipswich where your expertise as a Remedy SME will be valued and rewarded. We offer a collaborative work culture that prioritises employee growth, with opportunities for professional development and mentorship in a secure environment. Enjoy competitive day rates and the chance to make a significant impact on our critical ITSM platform while working alongside skilled professionals dedicated to operational excellence.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remedy SME. Job in Ipswich LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM field, especially those who have experience with Remedy. A friendly chat can lead to insider info about job openings or even referrals that could give you an edge.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding of ITSM processes. Be ready to discuss your hands-on experience with Remedy and how you've tackled complex issues in the past. Confidence is key!
✨Tip Number 3
Don’t just apply anywhere; focus on roles that excite you! Use our website to find positions that match your skills and interests. Tailor your approach to each opportunity, showing why you're the perfect fit for the team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind for hiring managers. Share any additional thoughts you have about the role or how you can contribute to their team’s success.
We think you need these skills to ace Remedy SME. Job in Ipswich LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Remedy SME role. Highlight your hands-on experience with Remedy ITSM and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with CMDB, integrations, and troubleshooting, and show us your passion for improving ITSM platforms.
Showcase Your Problem-Solving Skills:In your application, don’t forget to highlight your solid troubleshooting and problem-solving skills. Share specific examples of complex issues you've resolved in past roles, as this will demonstrate your capability to handle the challenges we face.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Remedy Inside Out
Make sure you brush up on your knowledge of the Remedy ITSM platform. Be ready to discuss your hands-on experience, especially with CMDB, integrations, and Developer Studio. Prepare examples of how you've customised workflows or resolved complex issues in the past.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to tackle hypothetical troubleshooting scenarios. Think about how you would approach log analysis and root cause identification. This will demonstrate your solid problem-solving skills and your ability to handle complex environments.
✨Highlight Your Teamwork and Mentoring Experience
Since this role involves working closely with engineers and stakeholders, share examples of how you've provided technical guidance or mentoring in previous roles. Emphasise your ability to drive improvements in processes and documentation while collaborating effectively with others.
✨Understand the Security Clearance Requirements
Given the need for security clearance, be ready to discuss your eligibility or active status. Familiarise yourself with the implications of working in a secure environment and how it relates to your previous experiences. This shows you're not only qualified but also aware of the responsibilities that come with the role.
