At a Glance
- Tasks: Lead and build a new Service Delivery team, ensuring top-notch customer experiences.
- Company: Join a pioneering recycling and sustainability company with a strong team culture.
- Benefits: Competitive salary, annual bonus, healthcare, and generous holiday allowance.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in sustainability while shaping a new department.
- Qualifications: Proven leadership in service delivery and strong project management skills required.
The predicted salary is between 50000 - 60000 £ per year.
As customer demands and challenges advance, businesses must evolve; new teams, new processes and new ways of thinking are required. As a business immersed in 'end-of-life technology', working with major clients in Banking/Government and Industry, we play a critical role in customer supply chain. Whilst being hands on, helping to serve customers directly, you'll create, manage and grow a team that owns the end to end customer journey - from scheduling to certification, conflict resolution to reporting.
BASIC SALARY: £50,000 - £60,000
BENEFITS:
- Discretionary bonus (annual and circa 5%)
- Full travel expenses
- 4% Pension
- 23.5 Holidays + Birthday
- Healthcare inc family
LOCATION: Bury St Edmunds
COMMUTABLE LOCATIONS: Cambridge, Newmarket, Thetford, Ipswich, Norwich
JOB DESCRIPTION: This is a brand-new department which you're building from the ground up, being principally involved in the evolution and execution of tasks whilst you grow the team and department. You must be prepared to roll your sleeves up and get involved with the day to day operation, ensuring we can deliver for our ever growing customer portfolio. Building on solid foundations and step into a role with genuine influence. Service delivery sits at the heart of our business, linking engineering, transport, logistics, sales, finance and the customer. You'll work closely with stakeholders across the business, ensuring operational excellence is matched with clear communication and a customer first mindset.
KEY RESPONSIBILITIES:
- Lead the Service Delivery function, setting the tone for quality, ownership and continuous improvement.
- Raise the bar, creating consistent, high quality service delivery across all service lines.
- Drive improvement by embedding scalable processes, KPIs and SLAs to support strong, predictable performance.
- Shape and grow a team developing people, growing capability and defining what excellent service looks like.
- Make an impact helping customers achieve sustainability outcomes while improving their end-of-life technology processes.
PERSON SPECIFICATION: You’ll be joining at a pivotal moment. Growth is accelerating, and you’ll help shape how we scale effectively.
- A proven track record in creating and implementing customer journey process and procedures (most likely within a production/manufacturing environment).
- Strong service delivery or customer service leadership background.
- Experience leading, developing and managing teams.
- Direct experience of structured project management (Prince2 or similar).
- Strong Excel skills (V Lookup, pivot tables etc).
BEHAVIOURS:
- A "one team" mentality with a positive mindset and a can do attitude.
- Proven and prepared to 'roll your sleeves up' this isn't an ivory tower role.
- Approachable, supportive leadership style with strong sense of discipline and accountability.
THE COMPANY: Involved at the forefront of the recycling and sustainability world, we are a multi-site business (2 locations) which has gone from strength to strength, our customers include major household names from iconic financial institutions, telecoms to the MOD. We are a dedicated passionate team of c100 (and growing) who aim to consistently exceed to our clients' high expectations. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.
Director of Service Delivery. Job in Ipswich LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a forward-thinking employer in the recycling and sustainability sector, we offer a unique opportunity for the Director of Service Delivery to build a new department from the ground up in Bury St Edmunds. Our supportive work culture prioritises employee growth and development, with a focus on meaningful missions that contribute to sustainability outcomes. With competitive benefits including a discretionary bonus, healthcare, and generous holiday allowance, we are committed to creating an inclusive environment where every team member can thrive.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Director of Service Delivery. Job in Ipswich LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially around sustainability and service delivery. This will help you connect your experience to what they care about.
✨Tip Number 3
Showcase your leadership skills! When discussing your past experiences, highlight how you've built teams and improved processes. Use specific examples that demonstrate your ability to drive service delivery excellence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Director of Service Delivery. Job in Ipswich LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Director of Service Delivery role. Highlight your experience in service delivery and customer journey processes, as this will show us you understand what we're looking for.
Showcase Your Leadership Skills:We want to see how you've led teams and driven improvements in your previous roles. Share specific examples that demonstrate your ability to manage and grow a team while maintaining high-quality service delivery.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, showing us your relevant skills and experiences.
Apply Through Our Website:Don't forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission and values, especially their focus on sustainability and recycling. Understand how they operate within the end-of-life technology sector and be ready to discuss how your experience aligns with their goals.
✨Showcase Your Leadership Skills
As a Director of Service Delivery, you'll need to demonstrate your ability to lead and develop teams. Prepare specific examples of how you've successfully built teams or improved service delivery processes in previous roles. Highlight your 'hands-on' approach and how you can inspire others.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer challenges. Think of scenarios where you've resolved conflicts or improved customer journeys. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Emphasise Your Project Management Experience
With a background in structured project management being crucial, be ready to discuss your experience with methodologies like Prince2. Share how you've implemented KPIs and SLAs in past roles to drive performance and ensure operational excellence.
