At a Glance
- Tasks: Provide first-line IT support and ensure excellent customer service via phone, email, and chat.
- Company: Join United Cerebral Palsy of Georgia, a supportive and inclusive organisation.
- Benefits: Flexible weekend hours, full training provided, and a chance to develop your skills.
- Other info: Great opportunity for students looking to earn while learning in a friendly environment.
- Why this job: Make a difference by helping customers while gaining valuable IT experience.
- Qualifications: Strong communication skills and a passion for customer service; no prior experience needed.
The predicted salary is between 12000 - 18000 £ per year.
United Cerebral Palsy of Georgia is seeking a Customer Service Advisor based in Inverness or Nairn. This role involves providing first-line IT support and ensuring a great service experience for customers via telephone, email, and web chat.
Applicants should have strong communication skills, a passion for customer service, and a willingness to learn. Full training is provided. The role requires working on weekends, with a minimum of 14 hours per week.
Weekend IT Helpdesk Advisor (First-Line Support) in Inverness employer: United Cerebral Palsy of Georgia
United Cerebral Palsy of Georgia is an excellent employer that prioritises employee development and a supportive work culture. With comprehensive training provided, employees can enhance their skills while contributing to meaningful customer service in the vibrant communities of Inverness and Nairn. The company values work-life balance, especially for weekend roles, making it an ideal place for those seeking rewarding employment opportunities.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Weekend IT Helpdesk Advisor (First-Line Support) in Inverness
✨Tip Number 1
Make sure you know your stuff! Brush up on common IT issues and solutions so you can impress during the interview. We want to see that you're not just passionate about customer service, but also ready to tackle those tech challenges head-on.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via phone, email, and web chat, it's crucial to sound friendly and professional. We recommend doing mock calls or chats with friends to get comfortable.
✨Tip Number 3
Show your enthusiasm for learning! The role offers full training, so let them know you're eager to soak up new knowledge. We love candidates who are excited about growing their skills in IT support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team, especially for weekend shifts!
We think you need these skills to ace Weekend IT Helpdesk Advisor (First-Line Support) in Inverness
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for helping others. Share any experiences where you've gone the extra mile for a customer, as this will resonate with our commitment to great service.
Highlight Your Communication Skills:Since this role involves interacting with customers via various channels, make sure to showcase your strong communication skills. Use clear and concise language in your application to demonstrate how you can effectively convey information.
Tailor Your Application:Take a moment to customise your application for the Weekend IT Helpdesk Advisor role. Mention specific skills or experiences that align with the job description, showing us that you understand what we're looking for.
Apply Through Our Website:We encourage you to apply directly through our website. This not only streamlines the process but also ensures that your application reaches us quickly. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Basics
Brush up on your IT knowledge, especially first-line support concepts. Familiarise yourself with common issues customers face and how to resolve them. This will show your potential employer that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might want to role-play with a friend or family member to get comfortable with this. Clear communication is key!
✨Demonstrate Your Passion for Customer Service
Think of examples from your past experiences where you went above and beyond for a customer. Share these stories during the interview to highlight your dedication to providing excellent service.
✨Prepare Questions to Ask
Have a few thoughtful questions ready about the company culture, training process, or team dynamics. This shows your interest in the role and helps you determine if it's the right fit for you.
