At a Glance
- Tasks: Provide top-notch customer service and 1st line IT support to customers.
- Company: Join Capgemini, a leading tech company with a focus on great service.
- Benefits: Earn £13.45 per hour, enjoy flexible weekend hours, and receive full training.
- Other info: Perfect opportunity for high school and college students looking for experience.
- Why this job: Kickstart your career in tech while helping customers solve their issues.
- Qualifications: Great communication skills and a passion for customer service are key.
The predicted salary is between 13 - 13 £ per hour.
Customer Service Advisor Salary: 13.45 per hour (Living Wage Employer) | Location: Capgemini, Inverness or Nairn | Hours: Saturday and Sunday, between 7am and 6pm (minimum 14 hours)
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you’ll do:
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
What you’ll bring:
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you’re looking for a stepping stone into a career in technology, this could be your next move.
Weekend Customer Service Advisor. Job in Inshes LilyLifestyle Jobs in Inverness employer: United Cerebral Palsy of Georgia
Capgemini is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Living Wage Employer, we provide competitive pay and flexible weekend hours, making it an ideal opportunity for those seeking meaningful employment in Inverness or Nairn. Join us to be part of a dynamic team where your contributions are valued, and you can thrive in a role that paves the way for a rewarding career in technology.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Customer Service Advisor. Job in Inshes LilyLifestyle Jobs in Inverness
✨Tip Number 1
Get to know the company! Research Capgemini and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play common customer scenarios with a friend. This will boost your confidence and help you think on your feet during the real deal.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these stories during your interview to demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you're serious about the role and want to be part of our community. Don't miss out on this fantastic opportunity!
We think you need these skills to ace Weekend Customer Service Advisor. Job in Inshes LilyLifestyle Jobs in Inverness
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant IT skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’re excited about this opportunity with us at Capgemini. Keep it friendly and engaging!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Familiarise yourself with the basics of IT support and customer service. Brush up on common issues customers face and how to resolve them. This will show that you're proactive and ready to tackle challenges head-on.
✨Practice Makes Perfect
Run through some common interview questions related to customer service. Think about how you would handle difficult situations or unhappy customers. Practising your responses will help you feel more confident during the actual interview.
✨Show Your Passion
Let your enthusiasm for customer service shine through. Share examples of times you've gone above and beyond for a customer. This will demonstrate your genuine interest in providing great service and your willingness to learn.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team culture, training opportunities, or what success looks like in this role. It shows you're engaged and serious about the position.
