At a Glance
- Tasks: Provide top-notch customer support via phone, email, and chat.
- Company: Join Capgemini, a leader in tech solutions with a supportive team.
- Benefits: Earn £16.11 per hour with flexible shifts and full training provided.
- Other info: Perfect opportunity for growth in a dynamic tech environment.
- Why this job: Kickstart your tech career while helping customers solve their issues.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 30000 - 32000 £ per year.
Salary: 16.11 per hour (Combined standard rate and shift allowance)
Location: Capgemini, Inverness or Nairn
Hours: Night shifts are (Apply online only) and Day shifts are (Apply online only). Typical shift pattern is a 3-week rotation:
- Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night
- Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Off, Sat - Day, Sun - Day
- Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you’ll do:
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.
What you’ll bring:
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you’re looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today!
Customer Support Specialist. Job in Inshes LilyLifestyle Jobs in Inverness employer: United Cerebral Palsy of Georgia
Capgemini is an exceptional employer that prioritises employee growth and development, offering comprehensive training for Customer Support Specialists to ensure success in their roles. With a supportive work culture that values teamwork and communication, employees enjoy flexible shift patterns and competitive pay, making it an ideal environment for those seeking a rewarding career in technology. Located in the picturesque Inverness or Nairn, employees benefit from a vibrant community and a balanced work-life experience.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist. Job in Inshes LilyLifestyle Jobs in Inverness
✨Tip Number 1
Get to know the company! Research Capgemini and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about landing the job and ready to take that next step in your career.
We think you need these skills to ace Customer Support Specialist. Job in Inshes LilyLifestyle Jobs in Inverness
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant IT skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering great customer service and how you can contribute to our team. Keep it friendly and engaging – we love personality!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and written skills. Clear, concise, and friendly language will go a long way in making a great impression!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Specialist role. Familiarise yourself with the job description and think about how your skills and experiences align with the responsibilities listed. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with customers or resolved issues. This will highlight your ability to deliver great customer service.
✨Prepare for Common Scenarios
Expect to be asked about how you would handle specific customer service scenarios. Think of a few examples where you successfully resolved a customer issue or provided exceptional service. Practising these responses will help you feel more prepared and confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the team dynamics, training opportunities, or what success looks like in this position. It’s a great way to engage with the interviewer and leave a lasting impression.
