At a Glance
- Tasks: Provide top-notch customer service and IT support via phone, email, and chat.
- Company: Join Capgemini, a leading tech company with a focus on customer satisfaction.
- Benefits: Earn £13.45 per hour, enjoy flexible weekend hours, and receive full training.
- Other info: Perfect opportunity for high school and college students looking for weekend work.
- Why this job: Kickstart your tech career while helping customers solve their issues.
- Qualifications: Great communication skills and a passion for customer service; IT knowledge is a plus.
The predicted salary is between 13 - 14 £ per hour.
Salary: 13.45 per hour (Living Wage Employer)
Location: Capgemini, Inverness or Nairn
Hours: Saturday and Sunday, between 7am and 6pm (minimum 14 hours)
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you’ll do:
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
What you’ll bring:
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you’re looking for a stepping stone into a career in technology, this could be your next move.
Customer Service Advisor - Saturday & Sunday. Job in Inshes LilyLifestyle Jobs in Inverness employer: United Cerebral Palsy of Georgia
Capgemini is an exceptional employer that prioritises employee well-being and development, offering competitive pay as a Living Wage Employer. With a supportive work culture that values teamwork and personal growth, employees are encouraged to enhance their skills through comprehensive training and career advancement opportunities. Located in the picturesque Inverness or Nairn, working here not only provides a fulfilling role in customer service but also allows you to enjoy the stunning natural surroundings during your weekends off.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Saturday & Sunday. Job in Inshes LilyLifestyle Jobs in Inverness
✨Tip Number 1
Get to know the company! Research Capgemini and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to sound confident and clear. Try role-playing common customer service scenarios with a friend or family member.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these stories during your interview to demonstrate your ability to handle pressure.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining the team at Capgemini. Don't miss out on this fantastic opportunity!
We think you need these skills to ace Customer Service Advisor - Saturday & Sunday. Job in Inshes LilyLifestyle Jobs in Inverness
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant IT skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’re excited about this opportunity with us at Capgemini. Keep it friendly and professional!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does. Familiarise yourself with the key responsibilities like responding to customer requests and logging issues. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer issues in the past. This will highlight your ability to provide great service and handle pressure.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've tackled challenges or resolved conflicts. Be ready to discuss these during the interview, as it will showcase your strong problem-solving skills, which are essential for a Customer Service Advisor.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture or the team you'll be working with. This shows that you're not just interested in the job, but also in how you can contribute to the team's success and adapt to their environment.
