At a Glance
- Tasks: Provide top-notch customer support via phone, email, and chat.
- Company: Join Capgemini, a leader in tech solutions with a vibrant team culture.
- Benefits: Earn £16.11 per hour with flexible shifts and full training provided.
- Other info: Perfect opportunity for growth in a dynamic tech environment.
- Why this job: Kickstart your tech career while helping customers solve their IT issues.
- Qualifications: Great communication skills and a passion for customer service are key.
The predicted salary is between 30000 - 32000 £ per year.
Salary: 16.11 per hour (Combined standard rate and shift allowance)
Location: Capgemini, Inverness or Nairn
Hours: Night shifts are (Apply online only) and Day shifts are (Apply online only). Typical shift pattern is a 3-week rotation:
- Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night
- Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Off, Sat - Day, Sun - Day
- Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you’ll do:
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
What you’ll bring:
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you’re looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today!
Customer Service Advisor. Job in Inshes LilyLifestyle Jobs in Inverness employer: United Cerebral Palsy of Georgia
Capgemini is an exceptional employer, offering a dynamic work environment in Inverness or Nairn where employees can thrive in their roles as Customer Service Advisors. With competitive pay, comprehensive training, and a strong focus on employee development, we foster a culture of collaboration and support, ensuring that every team member has the opportunity to grow and succeed in their career while delivering outstanding service to our customers.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor. Job in Inshes LilyLifestyle Jobs in Inverness
✨Tip Number 1
Get to know the company! Research Capgemini and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to articulate your thoughts clearly. Try role-playing common customer service scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the interview process and what it’s really like to work at Capgemini. Plus, it might just give you an edge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in customer service.
We think you need these skills to ace Customer Service Advisor. Job in Inshes LilyLifestyle Jobs in Inverness
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant IT skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’re excited about this opportunity with Capgemini. Keep it friendly and engaging – we love a bit of personality!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does. Familiarise yourself with the key responsibilities like responding to customer requests and logging issues. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to communicate effectively under pressure.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've tackled challenges or resolved conflicts. Be ready to discuss these during the interview, as it will highlight your problem-solving abilities and show that you can think on your feet, which is essential for a Customer Service Advisor.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture or the team you'll be working with. This not only shows your interest in the role but also gives you a chance to assess if the company is the right fit for you. Plus, it makes for a more engaging conversation!
