At a Glance
- Tasks: Support customers and internal teams by managing enquiries and processing orders.
- Company: Join a dynamic team at LilyLifestyle in Yorkshire.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Other info: Great chance to develop skills and build relationships in a collaborative setting.
- Why this job: Be the backbone of sales operations and deliver top-notch customer service.
- Qualifications: Experience in customer service or sales support is preferred.
The predicted salary is between 25000 - 32000 £ per year.
Permanent, Full time position based in Bradford (Euroway) office.
Objective of the Role
To provide a high level of support to customers and internal departments by managing enquiries, processing orders, and delivering accurate information relating to products and services. The role plays a key part in ensuring excellent customer service and smooth day-to-day sales operations.
Main tasks
- Sales administration
- Customer service
Responsibilities/ Authority
- Deliver excellent customer service via telephone, email and face-to-face interactions.
- Respond promptly and professionally to customer enquiries and requests.
- Handle customer complaints efficiently, ensuring issues are resolved in a timely manner.
- Provide accurate product, pricing and delivery information to customers.
- Process customer orders, applications, forms and account requests accurately.
- Set up and maintain customer accounts and records within internal systems.
- Carry out customer verification and compliance checks where required.
- Manage customer accounts and maintain strong ongoing relationships.
- Coordinate with internal departments to ensure smooth order processing and service delivery.
- Organise workload effectively to meet customer deadlines and expectations.
- Escalate unresolved issues to the appropriate department or team member when necessary.
- Maintain accurate records of customer interactions, enquiries, complaints and actions taken.
- Prepare and distribute customer activity and service reports as required.
- Maintain and update customer databases and administrative records.
- Follow up with customers to ensure satisfaction and resolution of queries.
- Support continuous improvement by providing feedback on customer service processes and efficiencies.
- Contribute to business projects and wider team initiatives when requested.
- Support, supervise and coach apprentices where applicable.
Education
High school diploma, general / commercial education degree or equivalent.
Professional Experience
Previous experience within customer service, internal sales, sales support or a similar commercial role. Minimum of 1 year’s relevant experience preferred.
Technical & Specialist Skills
- Good working knowledge of Microsoft Office, including Excel and Word.
- Experience using ERP systems such as SAP, BPCS or similar business systems.
- Confident using email communication platforms such as Outlook.
- Understanding of customer service principles and best practices.
- Strong administrative and data entry skills with good typing accuracy.
- Comfortable using a range of computer systems and applications.
- Product knowledge or the ability to quickly learn technical product information.
Problem Solving & Organisational Skills
- Strong problem-solving and analytical abilities.
- Able to prioritise workload and manage multiple tasks effectively.
- High attention to detail and accuracy.
- Strong organisational and data management skills.
Personal Attributes
- Excellent interpersonal and communication skills, both verbal and written.
- Strong listening and customer service skills.
- Proactive, adaptable and able to use initiative.
- Calm and professional under pressure.
- Positive and collaborative team player.
- Fluent English language skills; additional languages would be advantageous.
Interested? Please send your CV by return.
Internal Sales Support Specialist. Job in Yorkshire LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a supportive work environment in our Bradford office that fosters collaboration and professional growth. Our commitment to employee development is reflected in our continuous training opportunities and a culture that values feedback and innovation, ensuring that every team member can thrive while delivering outstanding customer service. Join us to be part of a dynamic team where your contributions are recognised and rewarded, making a meaningful impact in the sales support landscape.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Support Specialist. Job in Yorkshire LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research LilyLifestyle and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After any interviews or conversations, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Internal Sales Support Specialist. Job in Yorkshire LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and sales support experience, as well as any relevant technical skills. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your problem-solving skills and ability to handle customer enquiries.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and internal teams, make sure your written application showcases your communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Let’s get your application rolling!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you understand the role of an Internal Sales Support Specialist inside out. Familiarise yourself with common customer service principles and the specific products or services the company offers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Rehearse your responses to common interview questions, especially those related to customer service and sales support. Think about examples from your past experience where you've successfully handled customer enquiries or resolved complaints. This will help you articulate your skills clearly during the interview.
✨Showcase Your Tech Skills
Since the role requires proficiency in Microsoft Office and ERP systems, be prepared to discuss your experience with these tools. If you’ve used specific software like SAP or BPCS, mention it! Highlighting your technical skills can set you apart from other candidates.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, or how success is measured in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s success.
