At a Glance
- Tasks: Support customers and internal teams by managing enquiries and processing orders.
- Company: Join a dynamic team at LilyLifestyle in Bradford, Yorkshire.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Other info: Great chance to develop skills and work with a collaborative team.
- Why this job: Make a real difference in customer service and sales operations.
- Qualifications: Experience in customer service or sales support preferred.
The predicted salary is between 30000 - 40000 £ per year.
Permanent, Full time
Competitive salary dependent on experience
Bradford (Euroway) office based
Objective of the Role
To provide a high level of support to customers and internal departments by managing enquiries, processing orders, and delivering accurate information relating to products and services. The role plays a key part in ensuring excellent customer service and smooth day-to-day sales operations.
Main tasks
- Sales administration
- Customer service
Responsibilities/ Authority
- Deliver excellent customer service via telephone, email and face-to-face interactions
- Respond promptly and professionally to customer enquiries and requests
- Handle customer complaints efficiently, ensuring issues are resolved in a timely manner
- Provide accurate product, pricing and delivery information to customers
- Process customer orders, applications, forms and account requests accurately
- Set up and maintain customer accounts and records within internal systems
- Carry out customer verification and compliance checks where required
- Manage customer accounts and maintain strong ongoing relationships
- Coordinate with internal departments to ensure smooth order processing and service delivery
- Organise workload effectively to meet customer deadlines and expectations
- Escalate unresolved issues to the appropriate department or team member when necessary
- Maintain accurate records of customer interactions, enquiries, complaints and actions taken
- Prepare and distribute customer activity and service reports as required
- Maintain and update customer databases and administrative records
- Follow up with customers to ensure satisfaction and resolution of queries
- Support continuous improvement by providing feedback on customer service processes and efficiencies
- Contribute to business projects and wider team initiatives when requested
- Support, supervise and coach apprentices where applicable
Education
High school diploma, general / commercial education degree or equivalent
Numeric, oral and written language applications
Skills & Experience
Professional Experience
Previous experience within customer service, internal sales, sales support or a similar commercial role
Minimum of 1 year’s relevant experience preferred
Technical & Specialist Skills
- Good working knowledge of Microsoft Office, including Excel and Word
- Experience using ERP systems such as SAP, BPCS or similar business systems
- Confident using email communication platforms such as Outlook
- Understanding of customer service principles and best practices
- Strong administrative and data entry skills with good typing accuracy
- Comfortable using a range of computer systems and applications
- Product knowledge or the ability to quickly learn technical product information
Problem Solving & Organisational Skills
- Strong problem-solving and analytical abilities
- Able to prioritise workload and manage multiple tasks effectively
- High attention to detail and accuracy
- Strong organisational and data management skills
Personal Attributes
- Excellent interpersonal and communication skills, both verbal and written
- Strong listening and customer service skills
- Proactive, adaptable and able to use initiative
- Calm and professional under pressure
- Positive and collaborative team player
- Fluent English language skills; additional languages would be advantageous
Internal Sales Specialist. Job in Yorkshire LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Bradford office that fosters collaboration and personal growth. Our commitment to employee development is evident through continuous training opportunities and a supportive environment where every team member can thrive. With competitive salaries and a focus on delivering outstanding customer service, we ensure that our Internal Sales Specialists are not only valued but also empowered to make a meaningful impact.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Specialist. Job in Yorkshire LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research LilyLifestyle and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and internal teams, being clear and confident is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After any interview or conversation, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Internal Sales Specialist. Job in Yorkshire LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and sales support experience, as well as any relevant technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Internal Sales Specialist role. Share specific examples of how you've delivered excellent customer service or resolved issues in previous roles. We love a good story!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application showcases your verbal and written skills. Keep your language clear and professional, and don’t forget to proofread for any typos. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you understand the products and services the company offers. Brush up on any technical details that might come up during the interview. This will show that you're genuinely interested and prepared to provide accurate information to customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service or resolved complaints effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Familiarise Yourself with Their Systems
If you have experience with ERP systems like SAP or similar, be ready to discuss it. If not, do a bit of research on common sales administration tools. Showing that you can quickly adapt to new systems will give you an edge.
✨Ask Thoughtful Questions
Prepare some questions about the role and the team dynamics. This shows that you're engaged and thinking about how you can contribute. Ask about their customer service processes or how they handle feedback for continuous improvement.
