At a Glance
- Tasks: Lead a unique hospitality venue, ensuring top-notch guest experiences and team performance.
- Company: Established hotel and events venue in Scarborough with a focus on excellence.
- Benefits: Fixed-term contract until September 2026, full-time hours, and car parking available.
- Other info: Join a dynamic team and enjoy a hands-on leadership role.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Experience in hospitality management and strong people skills required.
The predicted salary is between 40000 - 50000 £ per year.
Are you an experienced Hospitality General Manager, House Manager or Operations Manager looking for an interim leadership role near Scarborough? Would you like to take ownership of the day-to-day running of a unique hospitality venue where guest experience, team leadership and high operational standards really matter? We are working with a well-established hotel, events and residential venue based in Scarborough, who are looking for an Interim General Manager to lead the operation through a key period for the organisation. This Interim General Manager role is available on a fixed-term basis to provide strong operational leadership and continuity through to 30 September 2026.
What the Interim General Manager job involves:
- Responsible for the smooth day-to-day management of the premises, leading the team and maintaining a strong focus on service standards, guest satisfaction, compliance and continuous improvement.
- Work closely with department managers across catering, dining, housekeeping, maintenance, grounds and reception.
- Provide visible, hands-on leadership across all departments and support a positive service culture.
- Support departmental managers with daily operations, staffing levels and rota planning.
- Maintain oversight of the buildings, grounds, guest areas and general standards across the site.
- Oversee health and safety, environmental health requirements and relevant operational compliance.
- Monitor guest service standards and identify practical ways to improve value, efficiency and the overall guest experience.
- Take ownership of guest feedback and complaints, resolving issues professionally and using feedback to improve service delivery.
- Ensure HR policies and procedures are followed, including recruitment, appraisals, grievance and disciplinary processes where required.
Skills required:
- Confident hospitality leader who enjoys being close to the operation and is comfortable balancing people management, guest service, compliance and commercial awareness.
- Proven experience managing people, developing teams and building strong working relationships.
- A customer-focused approach with a genuine passion for guest satisfaction and service excellence.
- Strong communication skills and the confidence to work with staff, guests, suppliers and senior stakeholders.
- Excellent organisation skills with the ability to prioritise, multi-task and remain calm under pressure.
- Good IT skills and the ability to use systems accurately and confidently.
- Experience overseeing health and safety, ideally within hospitality, leisure, events, accommodation or a similar customer-facing environment.
- A practical, proactive and hands-on approach, with the flexibility to support the operation where needed.
- A responsible, honest and reliable style, with an approachable manner and high professional standards.
Other information:
- Fixed-term contract to 30 September 2026.
- Full time working 37.5 hours a week, occasional weekends.
- Car parking available.
Interim Hospitality General Manager. Job in Cloughton LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established hotel and events venue in Scarborough as an Interim Hospitality General Manager, where you will lead a dedicated team in delivering exceptional guest experiences. Our supportive work culture prioritises employee growth, offering opportunities for professional development while maintaining high operational standards. Enjoy the unique advantage of working in a picturesque location, with a focus on teamwork and continuous improvement, making this role both meaningful and rewarding.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Interim Hospitality General Manager. Job in Cloughton LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your contacts in the hospitality industry and let them know you're on the lookout for an interim role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Get social! Use platforms like LinkedIn to showcase your experience and connect with hiring managers. Share posts about your passion for guest satisfaction and operational excellence to catch their eye.
✨Tip Number 3
Prepare for interviews by brushing up on common hospitality scenarios. Think about how you would handle guest complaints or improve service standards, as these are key topics for a General Manager role.
✨Tip Number 4
Don't forget to apply through our website! We’ve got some fantastic roles waiting for you, and applying directly can sometimes give you a leg up in the process. Let's get you that interim position!
We think you need these skills to ace Interim Hospitality General Manager. Job in Cloughton LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Interim General Manager role. Highlight your leadership experience in hospitality and any specific achievements that showcase your ability to enhance guest satisfaction and operational efficiency.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share your passion for hospitality, your hands-on approach, and how you plan to lead the team to success during this interim period.
Showcase Your Leadership Style:In your application, give us a glimpse of your leadership style. We want to know how you motivate teams, handle guest feedback, and maintain high service standards. Real-life examples can make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on the chance to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Venue Inside Out
Before your interview, make sure to research the hotel and its unique offerings. Familiarise yourself with their service standards, guest feedback, and any recent news or events. This will show your genuine interest and help you discuss how you can enhance their operations.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Highlight your hands-on approach and how you’ve fostered a positive service culture. Be ready to discuss specific challenges you've faced and how you resolved them while maintaining high operational standards.
✨Demonstrate Your Customer Focus
Think of instances where you went above and beyond for guests. Share stories that illustrate your commitment to guest satisfaction and how you’ve used feedback to improve service delivery. This will resonate well with the interviewers looking for a customer-focused leader.
✨Be Ready for Compliance Questions
Since health and safety is crucial in hospitality, brush up on relevant regulations and your experience managing compliance. Be prepared to discuss how you've ensured operational compliance in previous roles and how you would approach it in this position.
