At a Glance
- Tasks: Lead a unique hospitality venue, ensuring top-notch guest experiences and team performance.
- Company: Established hotel and events venue in Scarborough with a focus on excellence.
- Benefits: Fixed-term contract until September 2026, full-time hours, and car parking available.
- Other info: Join a dynamic team and enjoy a hands-on leadership role.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Experience in hospitality management and strong people skills required.
The predicted salary is between 40000 - 50000 £ per year.
Are you an experienced Hospitality General Manager, House Manager or Operations Manager looking for an interim leadership role near Scarborough? Would you like to take ownership of the day-to-day running of a unique hospitality venue where guest experience, team leadership and high operational standards really matter? We are working with a well-established hotel, events and residential venue based in Scarborough, who are looking for an Interim General Manager to lead the operation through a key period for the organisation. This Interim General Manager role is available on a fixed-term basis to provide strong operational leadership and continuity through to 30 September 2026.
What the Interim General Manager job involves:
- Responsible for the smooth day-to-day management of the premises, leading the team and maintaining a strong focus on service standards, guest satisfaction, compliance and continuous improvement.
- Work closely with department managers across catering, dining, housekeeping, maintenance, grounds and reception.
- Provide visible, hands-on leadership across all departments and support a positive service culture.
- Support departmental managers with daily operations, staffing levels and rota planning.
- Maintain oversight of the buildings, grounds, guest areas and general standards across the site.
- Oversee health and safety, environmental health requirements and relevant operational compliance.
- Monitor guest service standards and identify practical ways to improve value, efficiency and the overall guest experience.
- Take ownership of guest feedback and complaints, resolving issues professionally and using feedback to improve service delivery.
- Ensure HR policies and procedures are followed, including recruitment, appraisals, grievance and disciplinary processes where required.
Skills required:
- Confident hospitality leader who enjoys being close to the operation and is comfortable balancing people management, guest service, compliance and commercial awareness.
- Proven experience managing people, developing teams and building strong working relationships.
- A customer-focused approach with a genuine passion for guest satisfaction and service excellence.
- Strong communication skills and the confidence to work with staff, guests, suppliers and senior stakeholders.
- Excellent organisation skills with the ability to prioritise, multi-task and remain calm under pressure.
- Good IT skills and the ability to use systems accurately and confidently.
- Experience overseeing health and safety, ideally within hospitality, leisure, events, accommodation or a similar customer-facing environment.
- A practical, proactive and hands-on approach, with the flexibility to support the operation where needed.
- A responsible, honest and reliable style, with an approachable manner and high professional standards.
Other information:
- Fixed-term contract to 30 September 2026.
- Full time working 37.5 hours a week, occasional weekends.
- Car parking available.
Interim General Manager. Job in Cloughton LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established hotel and events venue in Scarborough as an Interim General Manager, where you will lead a dedicated team in delivering exceptional guest experiences. Our supportive work culture prioritises employee growth, offering opportunities for professional development while maintaining high operational standards. Enjoy the unique advantage of working in a picturesque location, with a focus on teamwork and service excellence, making this role both meaningful and rewarding.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Interim General Manager. Job in Cloughton LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your contacts in the hospitality industry and let them know you're on the lookout for an interim role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Show up and shine! If you can, visit the venue or similar places where you want to work. This gives you a chance to meet the team, get a feel for the atmosphere, and show your enthusiasm for the role.
✨Tip Number 3
Prepare for those interviews! Brush up on your knowledge of the venue's operations and think about how you can improve guest experiences. Be ready to share your past successes in managing teams and enhancing service standards.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Interim General Manager. Job in Cloughton LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to guest satisfaction and service excellence. We want to see how you can bring that passion to our unique venue!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Interim General Manager role. Highlight relevant skills and experiences that match the job description. We appreciate when candidates take the time to align their application with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We value clarity, so make it easy for us to see why you’re the perfect fit for this role without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Venue Inside Out
Before your interview, make sure to research the hotel and its unique offerings. Familiarise yourself with their guest experience standards, recent reviews, and any events they host. This will show your genuine interest and help you discuss how you can enhance their operations.
✨Showcase Your Leadership Style
As an Interim General Manager, your leadership style is crucial. Prepare examples of how you've successfully led teams in the past, particularly in high-pressure situations. Be ready to discuss how you foster a positive service culture and support departmental managers.
✨Demonstrate Problem-Solving Skills
Expect questions about handling guest complaints and operational challenges. Think of specific instances where you've turned negative feedback into a positive outcome. Highlight your proactive approach to improving service delivery and guest satisfaction.
✨Prepare for Compliance Questions
Given the importance of health and safety in hospitality, brush up on relevant regulations and your experience in ensuring compliance. Be prepared to discuss how you've managed these aspects in previous roles and how you would maintain high standards at the venue.
