At a Glance
- Tasks: Deliver top-notch customer service and manage insurance queries with empathy.
- Company: Join Tesco's General Insurance team in a supportive environment.
- Benefits: Enjoy discounts, generous leave, and health perks like a free virtual GP.
- Other info: Flexible working options available to fit your lifestyle.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Passion for customer service; experience in retail or hospitality is a plus.
The predicted salary is between 24000 - 28000 £ per year.
Location: Newcastle
About the role
We know insurance is personal, and that's why our colleagues in the General Insurance team know how to help Tesco customers with their home and motor insurance needs. As part of the team, you'll help customers manage and service their policies. You'll be someone who likes to get the things that matter done together, in a busy, professional team that is proud to offer amazing service with empathy and care.
What's in it for you?
- Tesco Colleague Clubcard: 10% discount (15% every payday weekend).
- Wellbeing & health: Free 24/7 Virtual GP service for you and your family, plus Cycle to Work scheme, and access to Wellhub to save on your gym membership.
- Generous leave: 7.2 weeks' holiday (including Bank Holidays).
- Family support: Enhanced maternity, paternity, and shared parental leave policies.
- Exclusive offers from top brands and partners.
- Financial security: Pension scheme matching up to 7.5%, plus life assurance up to 5x salary.
By the way, we know it's important to balance work and everyday life commitments, so talk to us about any flex you need at the interview. We're happy to explore part-time and flexible working opportunities across our business.
What you'll be responsible for
- Delivering excellent customer service across every interaction.
- Managing high call volumes while maintaining a positive, engaging approach.
- Educating customers about our full range of products and services (training provided).
- Handling inbound and occasional outbound calls.
- Applying judgement to resolve customer queries efficiently.
- Promoting our digital channels to help customers self-serve where appropriate.
- Recording all customer interactions accurately and promptly.
What you'll need
- A passion for delivering excellent customer experiences.
- Previous contact centre experience is desirable, but transferable.
- Experience from retail, hospitality, or leisure is equally valued.
- Clear and confident communication skills, both written and verbal.
- Strong technical capability; you'll regularly use multiple systems simultaneously.
- Empathy, resilience, and adaptability in a fast-paced environment.
Important information
You must have the right to work in the UK (through nationality, visa, or work permit). All offers of employment are subject to background screening, including criminal record and financial checks.
Insurance Customer Service Advisor. Job in Forest Hall LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Tesco, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and customer care. Located in Newcastle, our Insurance Customer Service Advisor role provides generous benefits including a 10% discount through the Tesco Colleague Clubcard, extensive wellbeing support, and flexible working options to help you balance your personal and professional life. With opportunities for growth and development within a busy, dynamic team, you'll find meaningful and rewarding employment here.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Customer Service Advisor. Job in Forest Hall LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research Tesco's values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Be ready to showcase your empathy! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will demonstrate your ability to connect with customers on a personal level.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Tesco. Don’t miss out on this opportunity!
We think you need these skills to ace Insurance Customer Service Advisor. Job in Forest Hall LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Insurance Customer Service Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for, like empathy and clear communication.
Show Your Passion:Let us see your enthusiasm for delivering excellent customer experiences! Share examples of how you've gone above and beyond for customers in previous roles, whether in retail, hospitality, or elsewhere.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the basics of insurance and the specific services Tesco offers. Brush up on common customer queries and think about how you would handle them. This will show your passion for delivering excellent customer experiences.
✨Showcase Your Empathy
In a role that requires a lot of customer interaction, demonstrating empathy is key. Prepare examples from your past experiences where you've successfully resolved customer issues with care and understanding. This will highlight your ability to connect with customers on a personal level.
✨Practice Your Communication Skills
Since clear communication is crucial, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family, focusing on both verbal and written communication. This will help you feel more at ease during the actual interview.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service. Think about how you would manage high call volumes or educate customers about products. Having a few scenarios prepared will help you respond effectively and demonstrate your problem-solving skills.
