At a Glance
- Tasks: Provide 2nd line support for server infrastructure and troubleshoot issues.
- Company: Join a dynamic team in a hybrid work environment in London.
- Benefits: Gain hands-on experience with competitive pay and flexible working options.
- Other info: Collaborate with senior engineers and grow your career in tech.
- Why this job: Deepen your skills in infrastructure while making a real impact.
- Qualifications: Experience in 2nd line support and knowledge of Windows Server.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hybrid / UK-based
Contract Length: 6 months
IR35 Status: Outside IR35
Overview
We are seeking a proactive and detail-oriented 2nd Line Support Engineer to support and maintain server infrastructure across both on-premise and cloud environments. This is a hands-on role suited to someone with solid foundational experience who is looking to deepen their skills across infrastructure, backend systems, and some frontend/server-facing technologies. You will work closely with senior engineers to support, monitor, and maintain systems, assist with upgrades, and ensure platform stability within a highly regulated environment.
Key Responsibilities
- Provide 2nd line support for physical and virtual server environments
- Monitor system performance, investigate issues, and carry out troubleshooting across backend infrastructure
- Support and maintain Windows Server platforms (basic Linux exposure beneficial)
- Assist with server upgrades, patching, and migration activities (Windows & SQL Server)
- Support core services including Active Directory, DNS, DHCP, and Group Policy
- Work with monitoring tools to ensure system availability and performance
- Assist in maintaining security standards and compliance requirements
- Collaborate with senior engineers and other teams on infrastructure improvements
- Contribute to documentation, runbooks, and standard operating procedures
Key Skills & Experience
- Experience in a 2nd Line Support or similar infrastructure support role
- Working knowledge of Windows Server environments
- Basic understanding of Active Directory, DNS, DHCP and Group Policy
- Experience troubleshooting server, application, or infrastructure issues
- Awareness of backend systems and how they interact with frontend services
- Exposure to SQL Server (support, basic queries, or maintenance tasks)
- Familiarity with monitoring tools and alerting systems
- Understanding of security and compliance in regulated environments (desirable)
- Exposure to cloud platforms such as Azure or AWS (beneficial but not essential)
- Basic scripting knowledge (PowerShell or similar) is a plus
Infrastructure 2nd Line Support Engineer. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our hybrid working model allows for flexibility while providing ample opportunities for professional growth and skill enhancement in the dynamic field of infrastructure support. With a focus on employee development and a commitment to maintaining high standards in a regulated environment, we offer a rewarding experience for those looking to make a meaningful impact in their careers.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure 2nd Line Support Engineer. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and join online forums. The more people you know, the better your chances of landing that 2nd Line Support Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your projects and troubleshooting experiences. This will give potential employers a taste of what you can do beyond just your CV.
✨Tip Number 3
Prepare for those interviews! Brush up on common technical questions related to Windows Server, Active Directory, and troubleshooting scenarios. Practising with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Infrastructure 2nd Line Support Engineer. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd Line Support and infrastructure roles. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific technologies you’ve worked with, like Windows Server or SQL Server, and how they relate to what we’re looking for.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled troubleshooting issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, especially in regulated environments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server environments, Active Directory, and troubleshooting techniques. Be ready to discuss specific scenarios where you've resolved issues or improved system performance.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex infrastructure problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your proactive approach.
✨Familiarise Yourself with Monitoring Tools
Since you'll be working with monitoring tools, it’s a good idea to understand how they function. If you have experience with any specific tools, mention them and explain how you used them to ensure system availability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their current infrastructure challenges or how they approach security compliance, which will demonstrate your enthusiasm and engagement.
