At a Glance
- Tasks: Help collect outstanding income and support customers with payment options.
- Company: Join Walsall Council's busy and supportive team.
- Benefits: Competitive pay, hybrid working after training, and potential contract extension.
- Other info: Flexible hours and a chance to work independently or as part of a team.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Experience in credit control and strong communication skills required.
The predicted salary is between 30 - 31 £ per hour.
Location: Civic Centre, Walsall, WS1 1DA
Pay Rate: 14.82 - 15.31 per hour PAYE depending on experience
Contract: Temporary basis, 3-6 months, with potential to extend
Hours: 37 hours per week, Monday to Friday
3 positions available
About the Role
Opus People Solutions are currently recruiting on behalf of our Client, Walsall Council, for Income Collection Assistants to join a busy and supportive team. This is an excellent opportunity for experienced credit control or debt recovery professionals to support the collection of outstanding income while delivering a professional and customer‑focused service. You will be responsible for managing a portfolio of debt cases and using a range of recovery methods to maximise income collection.
Key Responsibilities
- Recover outstanding income owed to the Council through effective credit control and debt recovery activities
- Contact customers via telephone, email, and written correspondence to secure payment
- Arrange repayment plans and provide advice on suitable payment options
- Refer debts to external collection agencies where appropriate
- Assess customer circumstances and signpost to support services where required
- Maintain accurate case records and update internal systems
- Process financial transactions including invoices, credit notes, and write-offs
- Monitor cases and escalate where legal action may be required
Working Arrangements
- Standard hours: 8:45am - 5:15pm (1-hour unpaid break). Flexible hours are open for consideration.
- Take part in a weekly rota to cover service hours (latest finish 5:15pm)
- Full-time onsite during training
- Hybrid working available following training (3 days onsite per week)
About You
We are looking for candidates who:
- Have previous experience in credit control and debt recovery
- Are confident making outbound calls and negotiating payments
- Demonstrate strong communication skills and professionalism
- Are organised, target-driven, and detail-focused
- Can work both independently and as part of a team
Why Apply
- Hybrid working after training
- Immediate opportunity
- Experience within a local authority environment
- Potential for contract extension
Income Collection Assistant. Job in Walsall LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Walsall Council is an excellent employer that values its employees by offering a supportive work culture and opportunities for professional growth. As an Income Collection Assistant, you will benefit from flexible working arrangements, including hybrid options after training, and the chance to make a meaningful impact within the community. With competitive pay rates and the potential for contract extension, this role provides a rewarding experience in a dynamic local authority environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Collection Assistant. Job in Walsall LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the credit control and debt recovery field. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Walsall Council and understand their values and goals. Tailor your answers to show how your experience aligns with their needs, especially in income collection.
✨Tip Number 3
Practice your communication skills! Since you'll be making calls and negotiating payments, role-play with a friend to get comfortable discussing payment options and handling objections.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our team at StudySmarter.
We think you need these skills to ace Income Collection Assistant. Job in Walsall LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in credit control and debt recovery. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Income Collection Assistant role. Be sure to mention your customer-focused approach and any relevant experience.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since this role involves a lot of correspondence with customers.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, brush up on your knowledge of credit control and debt recovery. Familiarise yourself with common practices and terminology in the field. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since the role involves contacting customers via various channels, be prepared to demonstrate your communication skills. Think of examples where you've successfully negotiated payments or resolved disputes. Practising these scenarios can help you articulate your experience effectively during the interview.
✨Be Organised and Detail-Focused
The job requires a high level of organisation and attention to detail. Bring along examples of how you've managed multiple cases or projects in the past. You could even mention specific tools or methods you use to stay organised, which will highlight your suitability for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of cases you'll be handling, or the support services available for customers. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
