At a Glance
- Tasks: Be the first point of contact for customers, solving problems and providing updates.
- Company: Join a dynamic team at Fetcham LilyLifestyle Jobs with a focus on customer service.
- Benefits: Enjoy a competitive salary, 33 days holiday, and free onsite parking.
- Other info: Career progression opportunities and funded training courses available.
- Why this job: Make a real difference by helping customers and developing your skills in a supportive environment.
- Qualifications: Previous experience in inbound customer service and strong communication skills.
The predicted salary is between 26227 - 26227 £ per year.
Do you enjoy chatting on the phone? Are you a problem solver? Can you think quickly when an emergency might arise that needs immediate attention? If you've worked in an inbound customer service role before, we'd love to talk with you about our clients' opportunities.
You will work in a busy inbound telephone and email response team, being the first point of contact for customers. You will take initial details, consider them for emergency response actions, discuss timeframes and updates on any delays that may occur. Your confident communication will help resolve problems through positive customer service and you will be able to multi‑task especially during busy periods.
Finer Details
- Salary: 26,227.50 per annum
- 33 days holiday
- Free parking onsite
- Career progression
- Training courses funded to support professional development
- Leatherhead based office
If you feel that you match the above, send us your CV for consideration.
Inbound Customer Service Advisor. Job in Fetcham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Fetcham LilyLifestyle Jobs, we pride ourselves on being an excellent employer that values our employees' growth and well-being. With a supportive work culture, competitive salary, and 33 days of holiday, we offer ample opportunities for career progression and professional development through funded training courses. Located in Leatherhead, our team enjoys a collaborative environment with the added benefit of free onsite parking, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Customer Service Advisor. Job in Fetcham LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research Fetcham LilyLifestyle and understand their values and customer service approach. This will help you tailor your conversation during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role involves chatting on the phone, try role-playing with a friend or family member. This will help you get comfortable with handling different customer scenarios and improve your problem-solving skills.
✨Tip Number 3
Show off your multi-tasking abilities! During interviews, share examples of how you've successfully managed multiple tasks in a busy environment. This will demonstrate that you can handle the fast-paced nature of the job.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s a great way to ensure your CV gets seen by the right people and shows your enthusiasm for the role.
We think you need these skills to ace Inbound Customer Service Advisor. Job in Fetcham LilyLifestyle Jobs
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about chatting with customers, make sure your CV and cover letter highlight your communication skills. Use clear and confident language to demonstrate how you can handle customer queries effectively.
Tailor Your Application:Don’t just send the same CV everywhere! Tailor your application to reflect the specific skills and experiences that match the job description. Mention any previous inbound customer service roles and how they’ve prepared you for this position.
Be Ready to Share Examples:In your application, include examples of how you've solved problems in the past. This could be a time when you handled an emergency or managed a difficult customer situation. We love seeing real-life scenarios that showcase your skills!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and it helps us keep track of your application. Plus, you’ll get to see more about what we do and how you can fit into our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Inbound Customer Service Advisor entails. Familiarise yourself with the key responsibilities like handling calls and emails, problem-solving, and managing emergencies. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role requires confident communication, practice speaking clearly and positively about your experiences. You might want to role-play common customer scenarios with a friend or family member. This will help you think on your feet and prepare for any tricky questions that may come up during the interview.
✨Showcase Your Multi-Tasking Abilities
In a busy inbound team, multi-tasking is crucial. Think of examples from your past experience where you've successfully managed multiple tasks at once. Be ready to share these stories during your interview to demonstrate your ability to handle pressure and stay organised.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You could ask about the training courses they offer or how they support career progression. It’s a great way to engage with the interviewer and leave a lasting impression.
