At a Glance
- Tasks: Support primary schools with IT solutions and manage customer accounts.
- Company: Join a dynamic team at a leading ICT consultancy.
- Benefits: Enjoy a competitive salary, pension scheme, and mental health support.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in education through innovative ICT solutions.
- Qualifications: Passion for IT and strong customer service skills required.
The predicted salary is between 28000 - 32000 £ per year.
Location: Yeadon, Horsforth & Guiseley (Must Drive)
Salary: £28,000 - £32,000
Benefits:
- Pension Scheme
- Car scheme
- Cycle scheme
- Eye care scheme
- Mental health first aid
- Employee assistance programme
- Employee recognition scheme
Role summary:
This role will involve supporting a primary school where you will be the liaison between your schools and our client, ensuring that they are kept informed about the products and services we can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions.
To be suitable for this role, you should have a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, possessing excellent communication and organisational skills as well as having a cheerful disposition are essential prerequisites for this role. Our ideal candidate should have at least 2 years' experience working in a previous ICT Technician/2nd line in the education sector although not essential. You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team.
Responsibilities:
- Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions.
- Google Chrome Workspace and experience needed.
- Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.
- Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations (Desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns and hardware).
ICT Consultant - 2nd Line Support. Job in Horsforth LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At our company, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and communication. Located in the vibrant areas of Yeadon, Horsforth, and Guiseley, we provide our ICT Consultants with competitive salaries, comprehensive benefits including a pension scheme and mental health support, and ample opportunities for professional growth within the education sector. Join us to make a meaningful impact in schools while enjoying a fulfilling career in IT.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ICT Consultant - 2nd Line Support. Job in Horsforth LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the lookout for an ICT Consultant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and customer service scenarios. Think about how you would handle specific issues that schools face with their IT systems. We want you to shine when it comes to demonstrating your problem-solving abilities!
✨Tip Number 3
Don’t forget to showcase your personality! Employers love candidates who are not only skilled but also bring a cheerful disposition to the team. Be yourself and let your enthusiasm for IT and helping others come through during your conversations.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to make a difference in the education sector. Let’s get you that ICT Consultant role!
We think you need these skills to ace ICT Consultant - 2nd Line Support. Job in Horsforth LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ICT Consultant role. Highlight your technical skills and any relevant experience in the education sector. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for IT and customer service. Let us know why you're excited about this role and how you can contribute to improving ICT provision in schools.
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. We love seeing candidates who can troubleshoot effectively and think on their feet!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Google Chrome Workspace and common troubleshooting techniques. Be ready to discuss specific examples of how you've resolved issues in the past, as this will show your practical experience.
✨Show Off Your Customer Service Skills
Since this role involves liaising with schools, it's crucial to demonstrate your customer service abilities. Prepare examples of how you've gone above and beyond to help clients or colleagues, highlighting your cheerful disposition and communication skills.
✨Be Proactive in Problem Solving
Think about times when you've identified potential issues before they became problems. Discuss your proactive approach to improving ICT services, as this aligns perfectly with what they're looking for in a candidate.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their ICT provision and how they support schools. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
