At a Glance
- Tasks: Provide exceptional support to social housing customers via inbound calls.
- Company: United Cerebral Palsy of Georgia, dedicated to making a difference.
- Benefits: Extensive training, hybrid working options, and internal progression opportunities.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Join a team that values customer care and makes a real impact.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
United Cerebral Palsy of Georgia in Leatherhead is seeking a Customer Service Agent to support our social housing customers. You will provide exceptional inbound telephone support and assistance, ensuring customer comfort and problem-solving with expert backup.
This role offers extensive training and internal progression opportunities, transitioning to hybrid working once training is complete. Join our team to make a difference!
Hybrid Social Housing Customer Service Advisor employer: United Cerebral Palsy of Georgia
United Cerebral Palsy of Georgia is an outstanding employer, offering a supportive work environment in Leatherhead where you can truly make a difference in the lives of our social housing customers. With extensive training and clear pathways for internal progression, we foster a culture of growth and development, while the transition to hybrid working post-training provides flexibility to balance work and personal life effectively.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Social Housing Customer Service Advisor
✨Tip Number 1
Get to know the company! Research United Cerebral Palsy of Georgia and understand their mission. This will help you tailor your responses during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your phone skills! Since this role involves inbound telephone support, try role-playing with a friend or family member. This will help you feel more confident when handling customer queries and showcasing your problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to social housing. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Hybrid Social Housing Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service, especially in social housing. We want to see how your skills align with the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers in social housing and how you can contribute to our mission at United Cerebral Palsy of Georgia.
Showcase Your Communication Skills:As a Customer Service Advisor, communication is key. In your application, highlight any experience you have with inbound support and how you’ve successfully resolved customer issues in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the basics of social housing and the specific challenges customers might face. Research United Cerebral Palsy of Georgia and their mission to support individuals with disabilities. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Active Listening
During the interview, demonstrate your customer service skills by actively listening to the interviewer. Nod, maintain eye contact, and ask clarifying questions if needed. This shows that you value their input and are ready to engage with customers in a similar way.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your ability to think on your feet and provide exceptional support, which is crucial for this role.
✨Embrace the Hybrid Model
Since the role transitions to hybrid working, be ready to discuss how you can manage your time effectively between home and the office. Share any previous experiences with remote work and how you stay organised and motivated. This will reassure them that you're adaptable and ready for the hybrid environment.
