At a Glance
- Tasks: Manage customer accounts and ensure top-notch service delivery.
- Company: Join a global leader in the Clinical and Industrial sectors.
- Benefits: Earn £15.00 per hour with a hybrid work model and early finishes on Fridays.
- Other info: Enjoy a supportive environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team solving real customer issues and making an impact.
- Qualifications: Experience in customer service and strong skills in Microsoft Office are essential.
The predicted salary is between 27000 - 27000 £ per year.
We are seeking two dedicated and organised Customer Service Assistants to join a global leader in the Clinical and Industrial sectors. This is a pivotal role managing key customer accounts across the UK, ensuring seamless communication and high-level service delivery.
Role Overview
- Location: Basingstoke (Onsite presence 4 days a week).
- Workplace: Hybrid.
- Pay Rate: 15.00 per hour (27,000 salary equivalent).
- Contract: 10 months initially.
- Hours: 37.5 hours per week.
- Shift Pattern: 09:00-17:00 (with a 45-minute break).
- Early Finish: 15:30 every Friday.
Key Responsibilities
- Account Management: Oversee and update customer master data for auditing and data protection.
- Operations: Raise quotations, orders, and schedule agreements to meet agreed service levels.
- Communication: Handle telephone enquiries, manage a shared mailbox, and maintain strong relationships with customers.
- Collaboration: Work with Distribution, Planning, and Finance departments to manage stock availability and pricing expectations.
- Problem Solving: Investigate customer complaints and take swift action to resolve issues.
- Logistics: Liaise with courier agents and use tracking websites to monitor delivery movements.
- Reporting: Host and contribute to daily operational meetings and work toward LOTIF (Lines on Time in Full) targets.
What We Are Looking For
- Experience: Proven experience in a customer-facing team environment.
- Technical Skills: Intermediate to advanced skills in Microsoft Word and Excel. Experience with SAP and Eskay/Eskea systems is highly advantageous.
- Industry Knowledge: Previous exposure to the pharmaceutical industry is preferred.
- Attributes: High level of organisation, excellent problem-solving skills, and a strong focus on detail.
- Background Check: A standard background check is required for this position.
Randstad CPE values diversity and promotes equality. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK.
Hybrid Customer Service Associate — Accounts & Quick Resolutions employer: United Cerebral Palsy of Georgia
Join a global leader in the Clinical and Industrial sectors as a Hybrid Customer Service Associate in Basingstoke, where you will thrive in a supportive and dynamic work environment. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, alongside a competitive pay rate and a unique early finish every Friday. Our inclusive culture values diversity and encourages collaboration, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Service Associate — Accounts & Quick Resolutions
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even friends who might know someone in the industry. A personal introduction can make all the difference when you're trying to land that Customer Service Associate role.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We want you to showcase your problem-solving skills and attention to detail, so think of examples from your past experiences that highlight these attributes.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can keep you fresh in the interviewer's mind. It shows your enthusiasm for the role and reinforces your commitment to providing excellent customer service.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and keeps everything in one place!
We think you need these skills to ace Hybrid Customer Service Associate — Accounts & Quick Resolutions
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any relevant skills, especially with Microsoft Word, Excel, and SAP. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled customer complaints or resolved issues in the past. We’re looking for those who can think on their feet and provide quick resolutions, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in a hybrid role. Be ready to discuss how you’ve managed customer accounts and resolved issues in the past. Use specific examples that highlight your problem-solving skills and attention to detail.
✨Familiarise Yourself with Relevant Tools
Since the role requires intermediate to advanced skills in Microsoft Word and Excel, make sure you’re comfortable using these tools. If you have experience with SAP or similar systems, be prepared to talk about it. Show them you can hit the ground running!
✨Demonstrate Strong Communication Skills
This position involves handling telephone enquiries and managing a shared mailbox. Practice articulating your thoughts clearly and concisely. Think of examples where you’ve successfully maintained strong relationships with customers and collaborated with other departments.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your ability to handle complaints and logistics challenges. Prepare a couple of scenarios where you’ve turned a negative situation into a positive outcome. This will showcase your proactive approach and ability to work under pressure.
