At a Glance
- Tasks: Manage and resolve customer complaints with empathy and professionalism.
- Company: Respected professional organisation in Wigston, Leicester.
- Benefits: Competitive pay, hybrid working, and full training provided.
- Other info: Supportive team environment with potential for permanent role.
- Why this job: Build a long-term career while making a real difference for customers.
- Qualifications: Experience in customer service or complaints handling preferred.
The predicted salary is between 25000 - 27000 £ per year.
We are currently recruiting for Complaints Handlers to join a well-established and respected professional organisation based in Wigston, Leicester. This is a fantastic temp-to-perm opportunity for individuals with strong customer service and problem-solving skills looking to build a long-term career within a professional environment.
The Role
As a Complaints Handler, you will be responsible for managing and resolving customer complaints efficiently, professionally, and empathetically. You will investigate concerns thoroughly, communicate outcomes clearly, and ensure all cases are handled in line with internal procedures and service standards.
Key Responsibilities
- Managing complaints from initial receipt through to resolution
- Investigating customer concerns and gathering relevant information
- Communicating with customers via phone, email, and written correspondence
- Providing clear, fair, and timely resolutions
- Maintaining accurate records and updating internal systems
- Working collaboratively with internal teams to support complaint outcomes
- Ensuring compliance with company policies and regulatory guidelines
What We're Looking For
- Previous experience in complaints handling, customer service, or case management preferred
- Excellent written and verbal communication skills
- Strong attention to detail and investigative ability
- Ability to manage sensitive conversations professionally and empathetically
- Good organisational skills and the ability to manage multiple cases
- Comfortable using internal systems and Microsoft Office
What's on Offer
- Temp-to-perm opportunity with long-term potential
- Hybrid working model: 2 days in the Wigston office, 3 days from home
- Competitive hourly rate of £12.71
- Supportive and collaborative team environment
- Full training provided
If you are a confident communicator with a passion for resolving issues and delivering excellent service, we'd love to hear from you.
Hybrid Complaints Specialist — Temp to Perm employer: United Cerebral Palsy of Georgia
Join a well-established and respected professional organisation in Wigston, Leicester, where you can thrive as a Complaints Handler in a supportive and collaborative team environment. With a hybrid working model that offers flexibility, competitive pay, and comprehensive training, this temp-to-perm role provides an excellent opportunity for career growth and development in a meaningful and rewarding setting.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Complaints Specialist — Temp to Perm
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a role like the Complaints Handler position. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common complaints handling scenarios and think about how you'd tackle them. Practising your responses will help you feel more confident when it comes to showcasing your problem-solving skills.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities, including the Complaints Handler role. It’s super easy, and you’ll be one step closer to landing that temp-to-perm gig with us!
We think you need these skills to ace Hybrid Complaints Specialist — Temp to Perm
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in complaints handling and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about resolving customer issues and how you can contribute to our team. Keep it professional but let your personality come through!
Be Clear and Concise:When filling out your application, clarity is key. We appreciate straightforward communication, so make sure your responses are easy to read and get straight to the point. This will show us you have the excellent written skills we’re after!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic temp-to-perm opportunity. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Complaints Handler inside out. Familiarise yourself with common complaints handling processes and think about how your previous experience aligns with the responsibilities outlined in the job description.
✨Showcase Your Communication Skills
Since this role requires excellent written and verbal communication, prepare to demonstrate these skills during the interview. Practice explaining complex issues clearly and concisely, as well as how you would handle sensitive conversations with empathy.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios related to complaints handling. Think of examples from your past experiences where you successfully resolved customer issues, highlighting your problem-solving skills and attention to detail.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
