At a Glance
- Tasks: Provide top-notch customer support while receiving hands-on training.
- Company: Established UK software company with over 20 years of experience.
- Benefits: Up to £27k salary, on-call allowance, and hybrid work model.
- Other info: Join a friendly team and grow your skills in a dynamic environment.
- Why this job: Kickstart your career in tech with valuable training and support.
- Qualifications: No prior experience needed, just a passion for helping others.
The predicted salary is between 27000 - 27000 £ per year.
Entry‑Level Customer Support with Training Emphasis.
Location: Bristol, Somerset.
Posted 8 May 2026.
1st Line Customer Support (Training Focus) Bristol (Hybrid - minimum 3 days in the office) Up to £27,000 + paid on‑call allowance.
The Company: This role sits within a well‑established UK software business that has been developing and supporting specialist software products for over 20 years.
Hybrid 1st Line Support (Training) – Up to £27k + On-Call Allowance employer: United Cerebral Palsy of Georgia
Join a dynamic and supportive team at a leading UK software company, where you will receive comprehensive training and development opportunities tailored to enhance your skills in customer support. With a hybrid work model based in Bristol, you will enjoy a collaborative work culture that values employee growth and offers competitive benefits, including a paid on-call allowance, making it an ideal place for those seeking a rewarding career in technology.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid 1st Line Support (Training) – Up to £27k + On-Call Allowance
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend local meetups. It’s all about making connections that can help us get our foot in the door.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. We want to show that we can handle tricky situations with ease and confidence!
✨Tip Number 3
Research the company culture and values. When we align our answers with what they stand for, it shows we’re not just looking for any job, but the right fit for both us and them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in joining the team.
We think you need these skills to ace Hybrid 1st Line Support (Training) – Up to £27k + On-Call Allowance
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the 1st Line Support role. Highlight any customer support experience or relevant training you've had, as we love to see how you can fit into our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background makes you a great fit. We want to see your personality come through, so don’t hold back!
Showcase Your Communication Skills:As a customer support role, communication is key! In your application, demonstrate your ability to convey information clearly and effectively. This could be through examples of past experiences or even in the way you write your application.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the basics of customer support and the software products the company offers. Brush up on common issues customers face and how to resolve them. This will show your potential employer that you're proactive and ready to learn.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common interview questions for customer support roles, like how you would handle an upset customer. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Show Enthusiasm for Training
Since this role has a training emphasis, express your eagerness to learn and grow within the company. Share examples of how you've successfully learned new skills in the past, and be ready to discuss what you hope to gain from the training provided.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the training process, team dynamics, or opportunities for advancement. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
