At a Glance
- Tasks: Lead a team of engineers in managing HVAC operations and ensuring client satisfaction.
- Company: Join a respected HVAC contractor with a nationwide presence and employee-owned culture.
- Benefits: Competitive salary, car allowance, annual bonus, and profit-sharing scheme.
- Other info: Opportunities for professional development and career progression in a supportive team.
- Why this job: Make a real impact in a dynamic environment while being part of an employee-owned business.
- Qualifications: Experience in service management, HVAC technical knowledge, and strong client relationship skills.
The predicted salary is between 58000 - 65000 £ per year.
Location: M4/M40/M1
Salary: 58,000 - 65,000 DOE
Client Service Manager required, our client is a well-known and respected HVAC contractor with the majority of their accounts operating within the commercial sector including restaurants, hotels and leisure centres, but also clients operating sites within healthcare, industrial or education settings. They have a nationwide presence, with regional offices throughout the UK supporting over 130 employees, generating a turnover in excess of 20M. They offer installation, service, maintenance, fault finding and repair on a range of HVAC equipment, predominately air conditioning, chillers, AHU's, ventilation and commercial heating.
Our client's business is setup as an Employee-Owned Trust, effectively making all employees collective owners of the business. The benefits of operating this way means that you, as an employee genuinely have a say in the company's management and can be involved in decision‑making processes and as the company generates profits, these will be distributed to employees. Its aim is to provide a long‑term view of business success where employees have a vested interest in the company's performance and longevity.
The successful candidate will be responsible and accountable for a P&L of approximately 1.3M. The day‑to‑day responsibilities will be to efficiently manage the service and maintenance contract and operations throughout the patch ensuring client satisfaction is achieved. In order to succeed the targets set for the patch, the Manager will oversee and manage a team of mobile engineers driving service quality standards and productivity of the engineers. The Manager must also ensure continuous improvements as well as maintaining and growing client relationships to ensure contract extensions and remedial works whilst keeping tabs on the profit and loss monitoring top and bottom‑line figures and cost control.
It is expected that the successful candidate will be a stable, committed, driven and commercially astute service manager / operations manager that has proven, demonstrable experience in HVAC technical mastery, management and leadership, client relationships and controlling P&L.
Salary & Benefits
- Basic Salary 58,000 - 65,000 DOE
- Car allowance - 500pm
- Annual bonus targeted on net profit, service, compliance & engineer development
- Employee‑owned trust profit sharing scheme, increases with time served
- Pension
- Any further package details to be discussed at interview stage
Job Requirements
- Proven service management or operations management experience leading and planning work for a team of engineers.
- HVAC technical background with knowledge of heating, cooling, wet systems and plant rooms.
- Confident leading technical conversations with clients discussing systems as well as service and maintenance works, schedules and remedial works.
- Proven client facing / customer service skills with experience of service and maintenance contract framework and negotiations.
- Drive for continuous professional development, progression and increasing responsibilities.
- Confident with P&L, budget and cost control etc.
HVAC Operations Manager. Job in Flackwell Heath LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As an Employee-Owned Trust, our company fosters a unique work culture where every employee has a voice in management decisions and shares in the profits, creating a strong sense of ownership and commitment. Located in Flackwell Heath, we offer competitive salaries, a car allowance, and an annual bonus, alongside opportunities for professional growth and development within a supportive team environment. Join us to be part of a respected HVAC contractor that values your contributions and prioritises client satisfaction across diverse sectors including commercial, healthcare, and education.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land HVAC Operations Manager. Job in Flackwell Heath LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the HVAC industry and let them know you're on the hunt for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and client management skills. Be ready to discuss your experience with P&L and how you've driven service quality in past roles. Confidence is key, so practice makes perfect!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values, like those that are employee-owned. Check out our website for opportunities where you can truly make an impact and be part of a team that values your input.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show your genuine interest in the role and the company.
We think you need these skills to ace HVAC Operations Manager. Job in Flackwell Heath LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the HVAC Operations Manager role. Highlight your relevant experience in service management and operations, especially any work with HVAC systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your achievements in managing teams and client relationships, and don’t forget to mention your passion for continuous improvement.
Showcase Your Technical Knowledge:Since this role requires HVAC technical mastery, make sure to include any relevant certifications or training you've completed. We love seeing candidates who are confident in discussing heating, cooling, and maintenance systems, so let that shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our employee-owned trust!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your HVAC Stuff
Make sure you brush up on your technical knowledge about HVAC systems, including air conditioning, chillers, and ventilation. Be ready to discuss specific projects you've worked on and how you've tackled challenges in the past.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to lead a team of engineers. Prepare examples of how you've successfully managed teams, improved service quality, and driven productivity. Highlight any experience you have with training or mentoring staff.
✨Understand P&L Like the Back of Your Hand
Since you'll be responsible for a P&L of approximately 1.3M, make sure you can confidently discuss budget management and cost control. Bring examples of how you've previously managed budgets and achieved financial targets.
✨Build Rapport with Clients
Client relationships are key in this role. Think of instances where you've successfully negotiated contracts or resolved client issues. Be prepared to discuss your approach to maintaining and growing these relationships.
