At a Glance
- Tasks: Be the friendly voice guiding patients through their private healthcare journey.
- Company: Join Spire Healthcare's dedicated Private Patient Team in a supportive environment.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and a rewarding pension scheme.
- Other info: Flexible full-time and part-time roles available to fit your lifestyle.
- Why this job: Make a real difference in people's lives while developing your career in healthcare.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Spire Healthcare's Patient Support Centre in Brentwood has multiple opportunities for Customer Service Advisors to join our dedicated Private Patient Team. We're hiring across a range of full‑time and evening‑based part‑time contracts, offering flexibility to suit different working patterns. This is an excellent opportunity for someone with strong customer service skills to develop a career in healthcare, in a fast‑paced, rewarding, and people‑focused role.
Working hours
- Full‑time (37.5 hours): Shifts between 8am‑7pm, Monday to Friday, plus 1 in 4 Saturdays (8am‑4pm)
- Part-time (evenings): 20 hours: 3pm‑7pm, Monday to Friday + 1 in 4 Saturdays (8am‑4pm)
- 5 hours: 3:30pm‑7pm, Monday to Friday + 1 in 4 Saturdays (8am‑4pm)
What you'll be doing
As part of the Private Patient Team, you’ll be the first point of contact for patients looking to fund their own treatment. You’ll provide clear, accurate information on procedures and costs, helping patients understand their options and feel supported every step of the way. Day to day you will:
- Respond to patient enquiries by phone and email in a professional, friendly manner
- Provide quotations for procedures
- Explain next steps and book consultations, tests, or procedures
- Accurately handle patient details and maintain records in our CRM and SAP systems
- Liaise with internal teams to ensure patients receive the right information quickly and efficiently
What we're looking for
- Experience in a customer service or reception‑style role, handling high volumes of enquiries
- Excellent communication and organisational skills
- Strong numeracy skills with the ability to calculate procedure costs
- A professional, calm telephone manner
- Ability to multitask, prioritise, and work accurately under pressure
- Knowledge of the private healthcare sector is desirable but not essential
Contract Type Permanent
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform – discount and cashback for over 1000 retailers
- Private medical insurance
- Life assurance
Private Patient Sales Consultant. Job in Hutton LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Spire Healthcare is an exceptional employer, offering a dynamic work environment in Brentwood where you can thrive as a Private Patient Sales Consultant. With a strong focus on employee development, we provide comprehensive training and growth opportunities within the healthcare sector, alongside a competitive salary and generous benefits package including 35 days of annual leave and private medical insurance. Our supportive culture prioritises flexibility and work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Private Patient Sales Consultant. Job in Hutton LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research Spire Healthcare and their Private Patient Team. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with patients, make sure you can convey information clearly and confidently. Role-play with a friend or family member to get comfortable with common questions you might face.
✨Tip Number 3
Be ready to showcase your customer service experience! Think of specific examples where you've gone above and beyond for a customer. This will demonstrate your ability to handle enquiries professionally and efficiently, which is key for the Private Patient Team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Private Patient Sales Consultant. Job in Hutton LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant roles that showcase your ability to handle enquiries and provide support.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working in healthcare and how your skills align with the Private Patient Team's needs. Keep it friendly and professional.
Showcase Your Communication Skills:Since this role involves a lot of interaction with patients, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t forget to proofread for any errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Private Patient Sales Consultant. Familiarise yourself with common procedures and costs in private healthcare. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about customer service, be ready to share specific examples from your past experiences. Think of times when you handled difficult enquiries or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Your Communication
As you'll be the first point of contact for patients, it's crucial to communicate clearly and professionally. Practise answering common interview questions out loud, focusing on maintaining a calm and friendly tone. This will help you feel more at ease during the actual interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the company culture. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to learn more about how you can contribute to the Private Patient Team.
