At a Glance
- Tasks: Provide essential support on housing repairs and enquiries, acting as the first point of contact for residents.
- Company: United Cerebral Palsy of Georgia, dedicated to supporting the community.
- Benefits: Competitive hourly pay and potential for home working after training.
- Other info: Join a supportive team in a role with growth opportunities.
- Why this job: Make a difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in a housing environment or contact centre preferred.
The predicted salary is between 12 - 15 £ per hour.
United Cerebral Palsy of Georgia is seeking a Housing Customer Service Advisor to provide essential support on housing repairs and enquiries. Located in Hyndburn, this role involves acting as the first point of contact for residents, delivering high-quality customer-focused services primarily over the phone.
The ideal candidate will have experience in a housing environment or contact centre and be able to manage a high volume of calls effectively. This position offers competitive hourly pay and potential for home working after training.
Housing Repairs & Enquiries Specialist employer: United Cerebral Palsy of Georgia
United Cerebral Palsy of Georgia is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. Located in the vibrant community of Hyndburn, we provide competitive pay and the flexibility of potential home working after training, ensuring our Housing Repairs & Enquiries Specialists can thrive both personally and professionally while making a meaningful impact in residents' lives.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Repairs & Enquiries Specialist
✨Tip Number 1
Make sure you know the ins and outs of housing repairs and customer service. Brush up on common issues residents face and how to resolve them. This will help you sound knowledgeable and confident during your interviews.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend or family member. Get comfortable with handling enquiries and managing difficult conversations – it’ll make a huge difference.
✨Tip Number 3
Network like a pro! Connect with people in the housing sector on LinkedIn or local community groups. You never know who might have insider info about job openings or can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Housing Repairs & Enquiries Specialist role. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Housing Repairs & Enquiries Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in housing or customer service. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping residents and how your background makes you a perfect fit for the Housing Repairs & Enquiries Specialist role.
Showcase Your Communication Skills:Since this role involves a lot of phone work, let us know about your communication skills. Share examples of how you've effectively handled customer queries or resolved issues in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Familiarise yourself with the housing sector and common repair issues. Brush up on terminology related to housing repairs and customer service, as this will show your interviewer that you’re serious about the role.
✨Practice Makes Perfect
Rehearse common interview questions, especially those related to handling customer enquiries and managing high call volumes. Consider role-playing with a friend to build confidence and refine your responses.
✨Showcase Your Skills
Prepare examples from your past experience that highlight your ability to provide excellent customer service. Think of specific situations where you resolved issues or improved processes, as these stories can really make you stand out.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, and the types of calls you’ll be handling. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
