At a Glance
- Tasks: Provide front-line support for housing repairs and customer enquiries.
- Company: Join United Cerebral Palsy of Georgia, a supportive and impactful organisation.
- Benefits: Earn £14.83 per hour plus holiday pay with flexible home working options.
- Other info: Fast-paced environment with potential for career growth.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Experience in housing and strong customer service abilities required.
The predicted salary is between 30000 - 31000 £ per year.
United Cerebral Palsy of Georgia is seeking a Housing Customer Service Advisor to provide front-line support on housing repairs and enquiries. This position requires proven experience in a housing environment and strong customer service skills. Successful candidates will handle inbound calls effectively while ensuring high-quality service.
This role offers 37 hours per week, primarily on-site for training with potential for home working, and a salary of £14.83 per hour plus holiday pay for a duration of up to 6 months.
Housing Repairs & Enquiries Advisor — Hybrid & Fast-Paced employer: United Cerebral Palsy of Georgia
United Cerebral Palsy of Georgia is an excellent employer that values its employees by providing a supportive and dynamic work environment. With a focus on employee growth, the company offers comprehensive training and development opportunities, ensuring that staff are well-equipped to excel in their roles. The hybrid working model allows for flexibility, making it an attractive option for those seeking a balance between professional and personal life while contributing to meaningful community support.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Repairs & Enquiries Advisor — Hybrid & Fast-Paced
✨Tip Number 1
Make sure you know the ins and outs of housing repairs before your interview. Brush up on common issues and solutions so you can show off your expertise when they ask about your experience.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to handle tricky scenarios. This will help you feel more confident when you're on the phone dealing with real enquiries.
✨Tip Number 3
Don’t forget to highlight your ability to work in a fast-paced environment. Share examples from your past jobs where you successfully managed multiple tasks or handled high call volumes without breaking a sweat.
✨Tip Number 4
Apply through our website for a smoother process! We want to see your application, and applying directly helps us keep track of all candidates. Plus, it shows you're keen on joining our team!
We think you need these skills to ace Housing Repairs & Enquiries Advisor — Hybrid & Fast-Paced
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in a housing environment and showcases your customer service skills. We want to see how your background aligns with the role, so don’t be shy about making it relevant!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping others with housing repairs and enquiries. We love seeing genuine enthusiasm, so let your personality come through.
Showcase Your Communication Skills:Since this role involves handling inbound calls, it’s crucial to demonstrate your communication prowess. In your application, mention any experiences where you’ve effectively resolved issues or provided excellent customer service.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs and customer service. Familiarise yourself with common issues and solutions in the housing sector, as well as any relevant policies or procedures. This will help you answer questions confidently and show that you're serious about the role.
✨Practice Active Listening
In a fast-paced environment, being able to listen and respond effectively is key. During the interview, practice active listening by summarising what the interviewer says before answering. This shows that you’re engaged and can handle customer enquiries with care.
✨Showcase Your Communication Skills
Since this role involves handling inbound calls, it’s crucial to demonstrate your communication skills. Prepare examples of how you've successfully resolved customer issues in the past. Use clear and concise language during the interview to reflect how you would communicate with customers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations related to housing repairs. Think of a few examples from your previous experience where you dealt with challenging customer interactions or resolved issues efficiently. This will help you stand out as a candidate who can thrive in a hybrid and fast-paced environment.
