At a Glance
- Tasks: Deliver top-notch housing services and support residents in your community.
- Company: Join a dynamic team at Ealing LilyLifestyle Jobs.
- Benefits: Competitive pay, full-time hours, and a chance to make a difference.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be the hero for residents, ensuring they have a safe and happy home.
- Qualifications: Experience in social housing and a passion for customer service.
The predicted salary is between 33000 - 44000 £ per year.
Neighbourhood Housing Officer
Contract Details
- Type: Temporary for 2/3 months
- Pay: 22.02 per hour (PAYE) / 29.30 per hour (Umbrella)
- Assignment Location: Northolt Housing Hub
- Working Arrangements: Fully office based / onsite
- Hours: Full time, 35 hours per week (Monday to Friday)
About the Role
We are seeking an experienced and customer-focused Housing Officer to deliver a high-quality housing management service to residents within the community. The successful candidate will support residents across a range of tenures, ensuring excellent tenancy management, neighbourhood standards, and resident engagement. This is an exciting opportunity for a proactive individual who is passionate about delivering exceptional housing services and supporting residents to sustain their tenancies.
Key Responsibilities
- Manage a designated patch of properties, including Social Housing tenants, leaseholders, and sheltered residents
- Deliver excellent customer service to residents and service users
- Manage tenancy-related casework including tenancy sign-ups, terminations, mutual exchanges, succession applications, and transfers
- Conduct estate inspections, home visits, and resident meetings
- Work collaboratively with internal departments and external agencies to support vulnerable residents
- Support residents with tenancy sustainment and signpost to relevant support services where appropriate
- Respond to complaints, enquiries, and correspondence within agreed timescales
- Monitor communal areas and ensure health and safety issues are addressed promptly
- Assist with safeguarding vulnerable residents and making referrals where necessary
- Support legal processes including court attendance and enforcement action where required
- Maintain accurate records and ensure compliance with housing policies and legislation
Essential Skills and Experience
- Experience of managing Social Housing residents
- Experience of delivering exceptional customer service
- Possess knowledge of relevant housing legislation and industry standards to ensure compliance and effective policy implementation
- Ability to work as part of a team
- Good verbal and written communication skills to communicate effectively with a wide range of stakeholders, including residents, staff, and external partners
- Ability to problem-solve quickly and identify challenges and develop practical, effective solutions
- Ability to negotiate with various parties and resolve conflicts to achieve positive outcomes and maintain harmonious relationships
- Ability to plan, organise and produce work of a high standard
- Understanding of Equality & Diversity principles and the ability to apply them to service provision while respecting confidentiality and the dignity of others
Housing Officer. Job in Ealing LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle Jobs, we pride ourselves on being an exceptional employer that values community engagement and employee development. Our work culture fosters collaboration and inclusivity, providing Housing Officers with the opportunity to make a meaningful impact in residents' lives while enjoying competitive pay and comprehensive support. Located in Northolt, our fully office-based environment ensures that you are part of a dedicated team committed to delivering high-quality housing services and enhancing the well-being of the community.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer. Job in Ealing LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Housing Officers. Practice your responses, focusing on your experience with tenancy management and customer service. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your passion for housing services during interviews. Share specific examples of how you've supported residents in the past. This will demonstrate your commitment and make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Officer. Job in Ealing LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your experience with Social Housing and customer service, as these are key to what we’re looking for!
Showcase Your Skills:Don’t forget to mention your knowledge of housing legislation and your ability to problem-solve. We want to see how you can bring your skills to the table and make a difference in our community.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts well. This will help us understand your qualifications and passion for the role quickly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Housing Legislation
Brush up on relevant housing legislation and industry standards before your interview. Being able to discuss these topics confidently will show that you’re not just passionate about the role, but also knowledgeable about the legal framework that supports it.
✨Showcase Your Customer Service Skills
Prepare specific examples of how you've delivered exceptional customer service in previous roles. Think about situations where you resolved conflicts or supported vulnerable residents, as this will demonstrate your ability to handle the responsibilities of a Housing Officer.
✨Demonstrate Teamwork and Collaboration
Be ready to talk about your experience working as part of a team. Highlight instances where you collaborated with internal departments or external agencies to achieve positive outcomes for residents. This will show that you understand the importance of teamwork in delivering effective housing services.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think through potential challenges you might face as a Housing Officer and prepare practical solutions. This will help you convey your proactive approach and readiness to tackle real-world issues.
