At a Glance
- Tasks: Support housing income processes and ensure a positive customer experience.
- Company: Join Redditch Borough Council, a community-focused organisation.
- Benefits: Competitive hourly rate, hybrid working, and a supportive team environment.
- Other info: 3-month contract with potential for growth in a dynamic setting.
- Why this job: Make a difference in the community while developing your skills in finance.
- Qualifications: Experience in finance or customer service, with strong data analysis skills.
The predicted salary is between 29000 - 31000 £ per year.
Hourly rate: 14.13
Working hours: 37 Monday-Friday
Location: Woodrow Centre, Redditch B98 7RY / Hybrid 3 days
Contract: 3 months
Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Charges Advisor to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders.
Responsibilities will include:
- Service charge administration related complaints and queries from customers ensuring that the customer experience is positive, professional and compliant, within set timescales
- Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate
- With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write off proposals where required
- Analyse data and ensure charges are accurately applied to accounts and invoiced
- Support investigations resultant from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry
What we're looking for:
- Experience of working in a financial, accounting, or income service
- Knowledge and experience of using and interpreting data and customer accounts to provide advice
- Knowledge of housing legislation or debt recovery
Housing Income Charges Advisor. Job in Astwood Bank LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Redditch Borough Council is an excellent employer, offering a supportive work culture that prioritises employee development and community impact. With a focus on professional growth and a commitment to delivering exceptional service to tenants and leaseholders, employees enjoy a collaborative environment and the unique advantage of working in a hybrid model from the Woodrow Centre in Redditch. Join us to make a meaningful difference while enjoying competitive pay and a fulfilling career path.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Income Charges Advisor. Job in Astwood Bank LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the housing and finance sectors on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and debt recovery. We recommend practising common interview questions with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data in previous roles to solve problems or improve processes. This will demonstrate your ability to handle the responsibilities of the Charges Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Housing Income Charges Advisor. Job in Astwood Bank LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing Income Charges Advisor role. Highlight any relevant experience in financial services or customer account management, and don’t forget to mention your knowledge of housing legislation!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've handled similar responsibilities in the past and how you can contribute to a positive customer experience.
Showcase Your Data Skills:Since the role involves analysing data and ensuring accurate charges, make sure to highlight your experience with data interpretation. Mention any tools or software you’ve used that relate to data analysis or financial reporting.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Numbers
As a Housing Income Charges Advisor, you'll be dealing with financial data and customer accounts. Brush up on your numerical skills and be ready to discuss how you've used data in previous roles. This will show that you can handle the responsibilities of the job.
✨Understand Housing Legislation
Familiarise yourself with relevant housing legislation and debt recovery processes. Being able to speak confidently about these topics during the interview will demonstrate your knowledge and commitment to the role, making you a more attractive candidate.
✨Customer Service is Key
Since the role involves handling complaints and queries, think of examples where you've provided excellent customer service. Be prepared to share how you turned a negative experience into a positive one, as this will highlight your problem-solving skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle specific situations, like managing a complaint or analysing data discrepancies. Practising your responses to these types of questions will help you feel more confident and articulate during the interview.
