At a Glance
- Tasks: Support customers with housing services, managing calls and inquiries.
- Company: United Cerebral Palsy of Georgia, dedicated to making a difference.
- Benefits: Stable workload, supportive team, and valuable experience in social housing.
- Other info: 4-month contract with opportunities for personal growth.
- Why this job: Make a real impact by helping people navigate housing challenges.
- Qualifications: Experience in social housing and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
United Cerebral Palsy of Georgia is offering a full-time Customer Service Advisor position based in Solihull. This role involves supporting a busy Customer Contact Centre by managing inbound and outbound communication, assisting with housing services such as repairs, rents, and homelessness.
The ideal candidate will have social housing experience, strong communication skills, and the ability to work in a high-volume environment, providing excellent customer service.
This is a 4-month contract with a supportive team atmosphere and stable workload.
Housing Customer Support Advisor — Make an Impact employer: United Cerebral Palsy of Georgia
United Cerebral Palsy of Georgia is an exceptional employer that prioritises a supportive team atmosphere and offers meaningful work in the housing sector. Employees benefit from a stable workload, opportunities for professional growth, and the chance to make a real impact in the community through their customer service roles. Located in Solihull, this position allows you to thrive in a collaborative environment while helping those in need.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Customer Support Advisor — Make an Impact
✨Tip Number 1
Get to know the company! Research United Cerebral Palsy of Georgia and their mission. This will help you tailor your conversations and show that you're genuinely interested in making an impact.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing inbound and outbound communication, try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your social housing experience! Be ready to share specific examples of how you've handled similar situations in the past. This will demonstrate your expertise and make you stand out.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way for us to connect and get you started on this exciting journey.
We think you need these skills to ace Housing Customer Support Advisor — Make an Impact
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your social housing experience and any relevant customer service roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting customers in housing services. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Communication Skills:Since this role involves a lot of communication, make sure to demonstrate your strong communication skills in your application. Whether it's through examples in your CV or your writing style in your cover letter, we want to see that you can connect with people effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and the specific services offered by United Cerebral Palsy of Georgia. Familiarise yourself with common issues like repairs and homelessness support, so you can speak confidently about how you would handle these situations.
✨Show Off Your Communication Skills
Since this role is all about customer service, practice articulating your thoughts clearly and concisely. Think of examples from your past experiences where you successfully resolved customer issues or improved communication processes. This will demonstrate your ability to thrive in a busy contact centre.
✨Prepare for High-Volume Scenarios
Expect questions about how you manage stress and prioritise tasks in a fast-paced environment. Have a few strategies ready that showcase your organisational skills and ability to stay calm under pressure. This will show that you're prepared for the demands of the role.
✨Emphasise Teamwork
Highlight your experience working in supportive team atmospheres. Share examples of how you've collaborated with colleagues to improve customer service or streamline processes. This will resonate well, as the company values a stable workload and a supportive environment.
