At a Glance
- Tasks: Provide top-notch support for housing repairs and enquiries over the phone.
- Company: Join a dynamic team in Ramsbottom focused on customer service excellence.
- Benefits: Earn £14.83 per hour plus holiday pay, with potential for home working.
- Other info: Fast-paced environment with opportunities for growth and immediate impact.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in housing or customer service, strong communication skills required.
The predicted salary is between 30000 - 31000 £ per year.
Location: Bury Centre (on-site for training and potential home working)
Hours: 37 hours per week
Salary: £14.83 per hour plus holiday pay
Duration: up to 6 months
About the Role
We are looking for experienced and motivated Housing Customer Service Advisors to join our team, providing front‑line support on housing repairs and general housing enquiries. In this role, you will act as a key point of contact for residents, delivering high‑quality, customer‑focused service over the phone. You will primarily support our busy housing repair lines, while also assisting with a range of general housing‑related queries. This is a fast‑paced environment, so we are seeking individuals who can hit the ground running and make an immediate impact.
Key Responsibilities
- Handle inbound calls relating to housing repairs and general housing enquiries
- Accurately log repair requests and ensure timely escalation where required
- Provide clear, helpful advice and information to residents
- Deliver excellent customer service, resolving queries efficiently
- Work collaboratively with colleagues and service teams to meet customer needs
About You
- Proven experience working within a housing environment with QL (essential)
- Experience in a contact centre or customer service role
- Strong communication and customer service skills
- Ability to manage a high volume of calls in a busy setting
- Confident using systems to record information accurately
- A proactive attitude and the ability to start contributing quickly
Housing Customer Service Representative. Job in Ramsbottom LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and collaboration. Our Ramsbottom location provides a vibrant community atmosphere, with opportunities for professional growth and development in the housing sector. With competitive pay and the flexibility of potential home working after training, we ensure our Housing Customer Service Representatives can thrive both personally and professionally while making a meaningful impact in residents' lives.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Customer Service Representative. Job in Ramsbottom LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls, try role-playing with a friend or family member. Focus on delivering clear, helpful advice and resolving queries efficiently, just like you would in the job.
✨Tip Number 3
Be ready to showcase your experience! Think of specific examples from your past roles where you've provided excellent customer service or handled high volumes of calls. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it there. It shows initiative and gives us a chance to connect with you right away.
We think you need these skills to ace Housing Customer Service Representative. Job in Ramsbottom LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in housing and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about housing services and how you can make a difference in our team. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves a lot of phone work, let us know about your communication skills. Share examples of how you've effectively resolved customer queries in the past – we love a good story!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs and general enquiries. Familiarise yourself with common issues residents face and how to resolve them. This will show that you're not just a candidate, but someone who genuinely understands the role.
✨Show Off Your Communication Skills
Since this role involves a lot of phone interaction, practice your communication skills. Try role-playing with a friend or family member to simulate handling calls. Focus on being clear, concise, and friendly – it’s all about making the residents feel heard and valued.
✨Demonstrate Your Proactivity
Prepare examples from your past experience where you took the initiative to solve a problem or improve a process. This will highlight your proactive attitude, which is crucial in a fast-paced environment like this one.
✨Get Comfortable with QL Systems
Since experience with QL is essential, make sure you’re familiar with how it works. If you have access to a demo or training resources, use them! Being able to confidently navigate the system will give you an edge during the interview.
