At a Glance
- Tasks: Provide top-notch support for housing repairs and enquiries over the phone.
- Company: Join a dynamic team at LilyLifestyle Jobs in Ramsbottom.
- Benefits: Earn £14.83 per hour plus holiday pay, with potential for home working.
- Other info: Fast-paced environment with opportunities for growth and immediate impact.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in housing or customer service, strong communication skills required.
The predicted salary is between 30000 - 31000 £ per year.
Location: Bury Centre (on-site for training and potential home working)
Hours: 37 hours per week
Salary: £14.83 per hour plus holiday pay
Duration: up to 6 months
About the Role
We are looking for experienced and motivated Housing Customer Service Advisors to join our team, providing front‑line support on housing repairs and general housing enquiries. In this role, you will act as a key point of contact for residents, delivering high‑quality, customer‑focused service over the phone. You will primarily support our busy housing repair lines, while also assisting with a range of general housing‑related queries. This is a fast‑paced environment, so we are seeking individuals who can hit the ground running and make an immediate impact.
Key Responsibilities
- Handle inbound calls relating to housing repairs and general housing enquiries
- Accurately log repair requests and ensure timely escalation where required
- Provide clear, helpful advice and information to residents
- Deliver excellent customer service, resolving queries efficiently
- Work collaboratively with colleagues and service teams to meet customer needs
About You
- Proven experience working within a housing environment with QL (essential)
- Experience in a contact centre or customer service role
- Strong communication and customer service skills
- Ability to manage a high volume of calls in a busy setting
- Confident using systems to record information accurately
- A proactive attitude and the ability to start contributing quickly
Housing Customer Service Advisors. Job in Ramsbottom LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join our dynamic team as a Housing Customer Service Advisor in Ramsbottom, where we prioritise a supportive work culture and offer competitive pay alongside holiday benefits. With opportunities for professional growth and the flexibility of potential home working after training, we empower our employees to thrive in a fast-paced environment while making a meaningful impact on the community.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Customer Service Advisors. Job in Ramsbottom LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls about housing repairs, it’s crucial to sound confident and clear. Try role-playing with a friend to get comfortable with common queries and responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work as a Housing Customer Service Advisor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Housing Customer Service Advisors. Job in Ramsbottom LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in housing and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping residents and how your background makes you the perfect fit for our team. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves a lot of phone work, let your written communication reflect your ability to convey information clearly. We love candidates who can express themselves well, so make every word count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs and general enquiries. Familiarise yourself with common issues residents face and how to resolve them. This will show that you're not just a good communicator, but also someone who understands the ins and outs of the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you resolved a tricky situation or went above and beyond for a customer. This will help demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on answering questions clearly and confidently, especially those related to handling high call volumes and logging information accurately. The more comfortable you are speaking about your experience, the better you'll perform in the actual interview.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training processes, or how success is measured in the role. It shows that you're genuinely interested in the position and eager to contribute right from the start.
