At a Glance
- Tasks: Support residents with housing services, including repairs and homelessness inquiries.
- Company: Join United Cerebral Palsy of Georgia's dynamic Customer Contact Centre in Solihull.
- Benefits: Full-time hours on a four-month contract with a supportive team.
- Other info: Fast-paced environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in social housing and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
United Cerebral Palsy of Georgia is looking for a Customer Service Advisor to join their fast-paced Customer Contact Centre in Solihull. In this role, you'll support residents and applicants across various housing services, including repairs and homelessness.
The ideal candidate will have social housing experience, excellent communication skills, and the ability to manage sensitive customer interactions. This position offers full-time hours on a four-month contract within a supportive team environment.
Housing Contact Centre Advisor – Full-Time employer: United Cerebral Palsy of Georgia
United Cerebral Palsy of Georgia is an excellent employer, offering a supportive team environment where you can make a meaningful impact in the lives of residents and applicants. With a focus on employee growth and development, this role provides opportunities to enhance your skills in social housing while working in a fast-paced contact centre in Solihull. Enjoy the benefits of full-time hours on a four-month contract, all while being part of a compassionate organisation dedicated to serving the community.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Contact Centre Advisor – Full-Time
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at United Cerebral Palsy of Georgia. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle sensitive situations, as this role requires a lot of empathy and communication skills.
✨Tip Number 3
Show your passion for social housing! When you get the chance, share why you care about helping residents and applicants. It’ll make you stand out as someone who truly wants to make a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Housing Contact Centre Advisor – Full-Time
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your social housing experience and any relevant customer service skills. We want to see how your background fits with the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping residents and applicants. We love seeing genuine enthusiasm for the role, so let your personality come through.
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, especially since you'll be dealing with sensitive customer interactions in this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your social housing knowledge. Understand the key issues residents face, especially around repairs and homelessness. This will show that you're not just interested in the role but also genuinely care about the people you'll be helping.
✨Practice Your Communication Skills
Since excellent communication is a must for this role, practice how you would handle sensitive customer interactions. Role-play with a friend or family member to get comfortable with discussing difficult topics while remaining empathetic and professional.
✨Show Your Team Spirit
This position is within a supportive team environment, so be ready to discuss how you work well with others. Think of examples from past experiences where you collaborated effectively or helped a teammate out, as this will highlight your ability to fit into their culture.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the role and the company. For example, ask about the training process for new hires or how the team handles particularly challenging cases.
