At a Glance
- Tasks: Investigate and respond to housing complaints, ensuring prompt and sensitive resolutions.
- Company: Join a dedicated team in Hammersmith and Fulham focused on improving housing services.
- Benefits: Gain valuable experience while making a difference in the community.
- Other info: Opportunity to work in a supportive environment with career growth potential.
- Why this job: Be the voice for residents and help enhance their living experiences.
- Qualifications: Experience in handling complaints and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
You will be responsible for investigating and responding to complaints from residents, leaseholders, and other stakeholders relating to housing services. Working closely with internal departments, you will ensure complaints are handled promptly, sensitively, and in accordance with the Housing Ombudsman Complaint Handling Code. The successful candidate will have excellent communication skills, strong attention to detail, and the ability to manage challenging situations professionally.
Key Responsibilities
- Manage and coordinate housing complaints from initial receipt through to resolution
- Investigate complaints thoroughly, gathering evidence and liaising with relevant departments
- Draft clear, accurate, and empathetic complaint responses
- Ensure compliance with complaint handling procedures, policies, and timescales
- Maintain accurate records and case management systems
- Identify trends and recurring issues to support service improvement
- Support managers with complaint reviews and Ombudsman enquiries
- Provide excellent customer service to residents and stakeholders at all times
- Contribute to performance reporting and lessons learned initiatives
About You
We are looking for someone who has:
- Experience handling complaints, ideally within housing, public sector, or customer service environments
- Knowledge of social housing practices and complaint handling procedures
- Excellent written and verbal communication skills
- Strong investigative and problem-solving abilities
- Ability to manage a varied caseload and work to deadlines
- Good organisational and IT skills
- Experience working with vulnerable customers and sensitive situations
- A calm, professional, and customer-focused approach
Housing Complaints Specialist. Job in Hammersmith And Fulham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Housing Complaints Specialist in Hammersmith and Fulham, you will join a supportive and dynamic team dedicated to enhancing the living experience for residents. Our company fosters a culture of empathy and professionalism, offering comprehensive training and development opportunities to help you grow in your role. With a commitment to excellent customer service and a focus on continuous improvement, we provide a rewarding environment where your contributions truly make a difference.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Complaints Specialist. Job in Hammersmith And Fulham LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in complaints handling. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaint handling. Think about your past experiences and how they relate to the role of a Housing Complaints Specialist. We want you to shine!
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise when discussing your approach to resolving complaints. Remember, empathy is key in this role, so let that shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Complaints Specialist. Job in Hammersmith And Fulham LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Complaints Specialist role. Highlight your experience in handling complaints and any relevant knowledge of housing practices. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since excellent communication is key for this role, use clear and concise language in your application. We love a good story, so if you have examples of how you've managed challenging situations, share them with us!
Be Detail-Oriented:Pay attention to the details in your application. Make sure there are no typos or errors, as this reflects your attention to detail. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on the Housing Ombudsman Complaint Handling Code and any relevant housing practices. Being able to discuss these in detail will show that you're serious about the role and understand the framework you'll be working within.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with residents or stakeholders in the past. Think about times when you had to handle complaints sensitively and how you ensured clarity in your responses. This will highlight your ability to manage challenging situations professionally.
✨Demonstrate Your Investigative Skills
Be ready to talk about your approach to investigating complaints. Share specific instances where you gathered evidence and liaised with different departments to resolve issues. This will illustrate your strong attention to detail and problem-solving abilities.
✨Emphasise Customer Service
Remember, this role is all about providing excellent customer service. Prepare to discuss how you've supported vulnerable customers in the past and how you maintain a calm, professional approach under pressure. This will show that you’re not just about resolving complaints but also about ensuring a positive experience for residents.
