At a Glance
- Tasks: Be the first point of contact for customer enquiries and deliver top-notch service.
- Company: Join a fantastic organisation in South East London focused on community support.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful projects.
- Other info: Opportunity to grow within a supportive team environment.
- Why this job: Make a real difference in people's lives while enhancing your administrative skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
MMP Consultancy are working with a fantastic organisation to recruit an Administrator to join them on a temporary basis in South East London. The post holder will be responsible for dealing with all customer enquiries in relation to our services, focusing primarily on repairs, housing management and income management. Delivering a service to meet the individual needs of all customers and wherever possible resolving enquiries at first point of contact.
Skills/Experience required:
- Take responsibility for being the first point of contact for service users and ensure that a high quality of service is delivered at all times.
- Establish, develop and maintain effective working relationships with all work colleagues to ensure a 'one team approach' to the delivery of the team's performance standards and the business objectives.
- Liaise with colleagues in local offices, contractors and other partner agencies as appropriate to resolve enquiries.
- Take ownership and responsibility for all enquiries presented to the Housing Officer, identify customer needs, and utilise appropriate questioning and listening skills to identify and offer appropriate solutions.
- Ensure that all computerised systems are used effectively to help process customer enquiries and accurately maintain all records in a timely manner.
- Complete Customer Satisfaction Surveys and all outbound activities in line with team objectives.
- Ensure a clear knowledge and understanding of team objectives and priorities and how the individual role will contribute to the achievements.
- Support the Manager with the process of collating the Key Performance Indicators.
- Ensure that information literature is available in the office and at the front counter which are relevant, accurate and in a form that meets the needs of the intended recipient.
- Responsible for ensuring all forms of customer database are kept up to date at all times including the equality database.
- Responsible for updating the organisations website as well as other associated social media platforms.
- Supports resident involvement initiatives.
- Develop housing management skills and knowledge.
- Develop repairs and maintenance knowledge.
- Follow-up action points on voids, anti-social behaviour, illegal lettings, etc.
- Provide administrative support for the Manager.
- Provide administrative support to subcommittees and or board meetings which would require attending evening meetings.
- Assist HO with identification of vulnerable residents and work on pro-active measures to assist with improving resident satisfaction.
- Support the estate inspection routine.
- Support tenancy inspection routines.
Housing Admin & Customer Services Coordinator employer: United Cerebral Palsy of Georgia
MMP Consultancy is an exceptional employer, offering a supportive and collaborative work culture in South East London. As a Housing Admin & Customer Services Coordinator, you will have the opportunity to make a meaningful impact on the community by delivering high-quality services to residents while developing your skills in housing management and customer relations. With a focus on employee growth and satisfaction, the organisation fosters a team-oriented environment that encourages professional development and innovation.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Admin & Customer Services Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can really boost your confidence. We suggest focusing on common questions related to customer service and housing management to show you’re ready to tackle any challenge.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Stay organised! Keep track of the jobs you’ve applied for, the contacts you’ve made, and any follow-up actions. We recommend using a simple spreadsheet or an app to manage your job search effectively. It’ll help you stay on top of your game!
We think you need these skills to ace Housing Admin & Customer Services Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and administration. We want to see how your skills align with the role, so don’t be shy about showcasing relevant examples!
Showcase Your Communication Skills:Since you'll be the first point of contact for service users, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you would interact with customers.
Highlight Teamwork Experience:We value a 'one team approach', so share any experiences where you've successfully collaborated with colleagues or other agencies. This will show us that you can work effectively within a team to achieve common goals.
Keep It Professional Yet Friendly:While we love a friendly tone, remember to maintain professionalism in your application. Show us your personality, but also ensure that your application reflects the high-quality service we aim to deliver.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you understand the key responsibilities of the Housing Admin & Customer Services Coordinator role. Familiarise yourself with housing management, repairs, and income management processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves dealing with customer enquiries, be prepared to demonstrate your communication skills. Think of examples where you've successfully resolved issues or built relationships with customers. Highlight your ability to listen actively and ask the right questions to identify needs.
✨Be a Team Player
The job requires a 'one team approach', so be ready to discuss how you've collaborated with colleagues in the past. Share experiences where you contributed to team objectives or supported others in achieving their goals. This will show that you can work well within a team environment.
✨Tech Savvy is Key
As you'll be using computerised systems to manage enquiries and maintain records, brush up on your tech skills. Be prepared to talk about any relevant software you've used before and how you ensure accuracy in data entry. This will demonstrate your ability to handle the administrative aspects of the role effectively.
