At a Glance
- Tasks: Be the go-to person for customer queries and ensure a top-notch experience.
- Company: Join a friendly team in Sunderland with a supportive vibe.
- Benefits: Enjoy flexible freelance work and a competitive pay rate.
- Other info: Immediate start available in a dynamic office environment.
- Why this job: Make a real difference by helping customers and solving their problems.
- Qualifications: Experience in customer service and strong communication skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
Location: Sunderland
Contract Type: Freelance/Permanent
Rate: Competitive day or hourly rate depending on experience
We are looking for an organised, personable, and proactive Customer Experience Coordinator to support our growing team based in Sunderland. This is an ideal opportunity for someone who enjoys working with people, solving problems, and ensuring customers receive an excellent experience from first contact through to completion. We are particularly interested in candidates seeking freelance or contract-based work with flexibility.
Key Responsibilities
- Act as the main point of contact for customer enquiries
- Coordinate appointments, updates, and ongoing communication
- Maintain accurate customer records and internal systems
- Liaise with internal departments to ensure smooth service delivery
- Resolve customer issues efficiently and professionally
- Monitor customer feedback and identify areas for improvement
- Support day-to-day office operations and administration
Requirements
- Previous experience in customer service, customer experience, office coordination, or administration
- Excellent communication and interpersonal skills
- Strong organisational abilities and attention to detail
- Confident using email, CRM systems, and Microsoft Office
- Ability to work independently and manage priorities
- Professional and positive attitude
Desirable
- Experience working in a fast-paced office environment
- Background in property, construction, retail, or service industries
- Freelance or self-employed experience
What We Offer
- Flexible freelance arrangement
- Friendly and supportive office environment
- Opportunity for ongoing work
- Central Sunderland office location
- Immediate start available
Customer Experience Specialist. Job in Sunderland LilyLifestyle Jobs in Houghton-Le-Spring employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an excellent employer by fostering a friendly and supportive office environment in the heart of Sunderland. Our flexible freelance arrangements allow for a work-life balance that suits your needs, while our commitment to employee growth ensures you have opportunities to develop your skills and advance your career. Join us to be part of a team that values customer experience and collaboration, making every day rewarding and meaningful.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist. Job in Sunderland LilyLifestyle Jobs in Houghton-Le-Spring
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Experience Specialist, you'll need to be personable and proactive. Role-play common customer scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it shows you're serious about joining the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Experience Specialist. Job in Sunderland LilyLifestyle Jobs in Houghton-Le-Spring
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Coordinator role. Highlight your relevant experience in customer service and any specific skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role is all about interacting with customers, let your communication skills shine through in your application. Use clear and concise language, and don’t forget to showcase any previous experiences where you’ve successfully resolved customer issues or improved their experience.
Be Organised and Detail-Oriented:We love a candidate who pays attention to detail! Make sure your application is well-structured and free of typos. This reflects your organisational skills, which are crucial for the Customer Experience Coordinator position. A neat application shows us you’re ready to keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it helps us keep track of your application better. We can’t wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Experience
Make sure you understand the key responsibilities of a Customer Experience Coordinator. Brush up on your knowledge of customer service principles and think of examples from your past experiences where you've successfully resolved customer issues or improved their experience.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, prepare to discuss how you manage your time and priorities. Bring along examples of how you've coordinated appointments or maintained accurate records in previous roles to demonstrate your skills.
✨Communicate Like a Pro
Excellent communication is crucial for this position. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling enquiries and providing updates.
✨Be Ready to Adapt
This job may involve working in a fast-paced environment, so be prepared to discuss how you handle change and unexpected challenges. Share specific instances where you've had to adapt quickly and how you ensured smooth service delivery despite the pressure.
