At a Glance
- Tasks: Be the go-to person for customer queries and ensure a top-notch experience.
- Company: Join a friendly team in Sunderland with a supportive vibe.
- Benefits: Enjoy flexible freelance work and a competitive rate.
- Other info: Immediate start available in a dynamic office environment.
- Why this job: Make a real difference in customer satisfaction while honing your skills.
- Qualifications: Experience in customer service and strong communication skills are a must.
The predicted salary is between 20000 - 30000 £ per year.
We are looking for an organised, personable, and proactive Customer Experience Coordinator to support our growing team based in Sunderland. This is an ideal opportunity for someone who enjoys working with people, solving problems, and ensuring customers receive an excellent experience from first contact through to completion. We are particularly interested in candidates seeking freelance or contract-based work with flexibility.
Key Responsibilities
- Act as the main point of contact for customer enquiries
- Coordinate appointments, updates, and ongoing communication
- Maintain accurate customer records and internal systems
- Liaise with internal departments to ensure smooth service delivery
- Resolve customer issues efficiently and professionally
- Monitor customer feedback and identify areas for improvement
- Support day-to-day office operations and administration
Requirements
- Previous experience in customer service, customer experience, office coordination, or administration
- Excellent communication and interpersonal skills
- Strong organisational abilities and attention to detail
- Confident using email, CRM systems, and Microsoft Office
- Ability to work independently and manage priorities
- Professional and positive attitude
Desirable
- Experience working in a fast-paced office environment
- Background in property, construction, retail, or service industries
- Freelance or self-employed experience
What We Offer
- Flexible freelance arrangement
- Friendly and supportive office environment
- Opportunity for ongoing work
- Central Sunderland office location
- Immediate start available
Customer Experience Coordinator. Job in Sunderland LilyLifestyle Jobs in Houghton-Le-Spring employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an excellent employer, offering a flexible freelance arrangement that allows our Customer Experience Coordinators to thrive in a friendly and supportive office environment in central Sunderland. With a focus on employee growth and development, we provide opportunities for ongoing work while fostering a culture that values communication, problem-solving, and exceptional customer service.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Coordinator. Job in Sunderland LilyLifestyle Jobs in Houghton-Le-Spring
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Experience Coordinator role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We want you to shine when discussing how you can enhance customer experiences and solve problems effectively.
✨Tip Number 3
Show off your skills! If you’ve got experience with CRM systems or Microsoft Office, be ready to talk about it. Highlighting your organisational abilities and attention to detail will make you stand out as a top candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Experience Coordinator. Job in Sunderland LilyLifestyle Jobs in Houghton-Le-Spring
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Coordinator role. Highlight your relevant experience in customer service and any specific skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role is all about interacting with customers, let your communication skills shine through in your application. Use clear and concise language, and don’t forget to showcase any previous experiences where you’ve successfully resolved customer issues or improved their experience.
Be Organised and Detail-Oriented:We love a candidate who pays attention to detail! Make sure your application is well-structured and free of typos. This reflects your organisational skills, which are crucial for the Customer Experience Coordinator position. A neat application shows us you’re ready to keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it helps us keep track of your application better. We can’t wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Experience
Make sure you understand what customer experience means for the company. Research their approach to customer service and think about how your previous experiences align with their values. Be ready to share specific examples of how you've enhanced customer satisfaction in past roles.
✨Show Off Your Organisational Skills
As a Customer Experience Coordinator, organisation is key. Prepare to discuss how you manage your time and prioritise tasks. Bring along examples of systems or tools you've used to keep track of customer interactions and appointments, as this will demonstrate your proactive approach.
✨Practice Problem-Solving Scenarios
Expect to be asked about how you would handle difficult customer situations. Think of a few scenarios where you successfully resolved issues and practice explaining your thought process. This will show that you're not just reactive but also proactive in finding solutions.
✨Be Personable and Professional
Since this role involves a lot of communication, it's important to come across as friendly yet professional. Practice your communication style before the interview. Smile, maintain eye contact, and be genuinely interested in the conversation. This will help you connect with the interviewer and leave a positive impression.
