At a Glance
- Tasks: Manage the hotel reception desk and ensure guest satisfaction during overnight shifts.
- Company: Join the Passage House Hotel as it transforms into a top IHG-branded property.
- Benefits: Enjoy discounted meals, employee discounts, and free parking.
- Other info: Flexible hours with opportunities to work independently in a dynamic environment.
- Why this job: Be the face of the hotel at night and create memorable experiences for guests.
- Qualifications: Previous hospitality experience and strong communication skills are preferred.
The predicted salary is between 20000 - 25000 £ per year.
About Us
The Passage House Hotel is undergoing an exciting full refurbishment and transformation into an internationally recognised IHG-branded property. This is a fantastic opportunity to join us during an exciting period of change and play an important role in delivering exceptional guest experiences as we relaunch the hotel.
Role Overview
We are seeking a reliable, professional, and customer-focused Reception Night Porter to oversee the hotel during overnight hours. As the face of the hotel throughout the night, you will provide excellent guest service, ensure the smooth running of front desk operations, and maintain the safety and security of the property. This role is ideal for someone who enjoys working independently, has strong attention to detail, and takes pride in delivering outstanding hospitality.
Key Responsibilities
- Manage the hotel reception desk during overnight shifts, providing a warm and professional welcome to guests
- Handle late check-ins, early departures, and guest enquiries efficiently and professionally
- Complete nightly audit procedures and administrative tasks accurately
- Ensure the safety and security of guests, staff, and hotel premises throughout the night
- Carry out regular security checks of the property
- Set up public areas, meeting rooms, or breakfast areas as required for the following day
- Respond promptly to guest requests and resolve issues professionally
- Maintain cleanliness and presentation standards in reception and public areas
- Support other departments where required to ensure smooth overnight operations
- Ensure all work aligns with hotel and IHG brand standards
Key Requirements
- Previous reception, hospitality, hotel, or customer service experience preferred
- Strong communication and customer service skills
- Comfortable working independently and taking ownership during overnight hours
- Good IT and administrative skills
- Calm, professional, and reliable under pressure
- Flexible approach to work with strong attention to detail
- Availability to work overnight shifts, weekends, and holidays as required
Benefits
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Hotel Night Receptionist. Job in Kingsteignton LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
The Passage House Hotel offers an exceptional opportunity for the Hotel Night Receptionist role, especially during this transformative period as we evolve into a prestigious IHG-branded property. Our work culture prioritises outstanding guest experiences and employee growth, providing a supportive environment where your contributions are valued. With benefits like discounted meals, free parking, and the chance to be part of a dynamic team, this is a rewarding place to develop your hospitality career in Kingsteignton.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Night Receptionist. Job in Kingsteignton LilyLifestyle Jobs
✨Tip Number 1
Make sure to research The Passage House Hotel and its transformation into an IHG-branded property. Knowing the ins and outs of the hotel will help you stand out during interviews and show that you're genuinely interested in being part of this exciting change.
✨Tip Number 2
Practice your customer service skills! As a Night Receptionist, you'll be the face of the hotel at night. Role-play common guest scenarios with friends or family to get comfortable handling late check-ins and resolving issues on the spot.
✨Tip Number 3
Don’t forget to highlight your ability to work independently and manage stress. Share examples from past experiences where you’ve successfully handled pressure, especially during overnight shifts, to show you’re the reliable candidate they need.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of hospitality.
We think you need these skills to ace Hotel Night Receptionist. Job in Kingsteignton LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role that involves guest interaction.
Tailor Your Experience:Make sure to highlight any previous experience in hospitality or customer service. We’re looking for someone who can manage the reception desk and provide excellent service, so connect your past roles to what we need!
Be Detail-Oriented:Attention to detail is key for this role. When you write your application, double-check for any typos or errors. A polished application shows us you take pride in your work, just like we do at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team during this exciting transformation!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Hotel Inside Out
Before your interview, take some time to research The Passage House Hotel and its transformation into an IHG-branded property. Familiarise yourself with their services, values, and any recent news. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Receptionist, you'll be the face of the hotel during overnight hours. Prepare examples from your past experiences where you've provided exceptional customer service or resolved guest issues. Highlighting these skills will demonstrate that you can handle the responsibilities of the role effectively.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, like dealing with a difficult guest or managing security checks. Think through potential scenarios and how you would respond, showcasing your calmness and professionalism under pressure.
✨Dress the Part
Even though the interview might be informal, dressing smartly shows that you take the opportunity seriously. Aim for a professional look that aligns with the hospitality industry, as it reflects your understanding of the hotel's standards and expectations.
