At a Glance
- Tasks: Provide top-notch technical support for global conferencing solutions and troubleshoot issues.
- Company: Join a dynamic team at a leading tech company in Horsham.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Be part of a small, specialist team with a collaborative spirit.
- Why this job: Make a real difference by solving complex technical challenges for customers worldwide.
- Qualifications: Experience in technical support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and technically strong Technical Support Engineer to join a small, specialist team supporting global conferencing and communication solutions. This is a hands-on support role, focused on troubleshooting, testing, and configuration not field installation supporting customers and partners worldwide.
Technical Support Engineer responsibilities:
- Manage the technical support helpdesk, handling phone and email queries from global customers
- Provide engineering-level technical support, going beyond basic call handling
- Diagnose and resolve issues across audio, video conferencing, and VoIP systems
- Carry out system testing, configuration, and fault finding
- Support live conferencing environments and real-time troubleshooting
- Work closely with internal engineers and management to resolve complex issues
- Deliver technical training to new suppliers and distribution partners
- Maintain accurate records of issues, resolutions, and configurations
Skills & experience required:
- Experience in a technical support / service engineer role
- HNC / HND (or equivalent) in Engineering, IT, or Telecommunications (preferred)
- Strong troubleshooting ability across VoIP, AV, or networking technologies
- Confident supporting customers via phone and email in a fast-paced environment
- Proactive, patient, and detail-oriented approach
- Ability to work independently as a key member of a small technical team
Global Technical Support Engineer. Job in Horsham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and supportive team in Horsham, where your technical expertise will be valued and nurtured. As a Global Technical Support Engineer, you'll benefit from a collaborative work culture that encourages professional growth and offers hands-on experience with cutting-edge conferencing technologies. With opportunities for training and development, this role not only promises meaningful work but also a chance to make a real impact on global communication solutions.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Global Technical Support Engineer. Job in Horsham LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and their conferencing solutions. Understanding their products and culture will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about diagnosing issues, brush up on your technical knowledge related to VoIP and AV systems. You might even want to simulate some common problems and walk through how you'd resolve them.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it’s a great way to learn more about the team dynamics.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace Global Technical Support Engineer. Job in Horsham LilyLifestyle Jobs
Some tips for your application 🫡
Show Off Your Technical Skills:Make sure to highlight your technical expertise in your application. We want to see how your experience aligns with troubleshooting and supporting audio, video conferencing, and VoIP systems. Don’t hold back on showcasing your problem-solving skills!
Tailor Your Application:Take a moment to customise your CV and cover letter for this role. We’re looking for someone who understands the specifics of the Technical Support Engineer position, so make it clear how your background fits the bill. Use keywords from the job description to catch our eye!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s relevant. Make it easy for us to see your qualifications and experience without wading through unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for both of us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of audio, video conferencing, and VoIP systems. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Practice Your Communication Skills
Since this role involves supporting customers via phone and email, practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend where you explain a complex issue as if they were a customer. This will help you convey your ideas clearly and confidently.
✨Show Your Proactive Side
Prepare examples of times when you took the initiative to solve a problem or improve a process. Employers love candidates who can demonstrate a proactive approach, especially in a fast-paced environment like technical support. Think of situations where you went above and beyond for a customer or team.
✨Familiarise Yourself with the Company
Do some research on the company and its products before the interview. Understanding their conferencing and communication solutions will not only help you answer questions more effectively but also show your genuine interest in the role. Plus, it gives you a chance to ask insightful questions!
