At a Glance
- Tasks: Support client case management and ensure accurate processing of files.
- Company: Join a leading company in Horsham with a structured, fast-paced environment.
- Benefits: Enjoy competitive pay, life insurance, private healthcare, and 33 days' annual leave.
- Other info: Collaborative team culture with opportunities for growth and development.
- Why this job: Kickstart your career in a professional setting while making a real impact.
- Qualifications: Experience in admin or client support, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
Premier Work Support are currently recruiting for a highly organised and proactive Case Handler Assistant to join a leading company based in Horsham on a permanent basis. This is a fantastic opportunity to join a fast‑paced, structured environment where you will play a vital role in supporting the efficient management of client case files. You will ensure cases are processed accurately, updated in a timely manner, and managed in line with company KPIs, SLAs, and high standards of customer service excellence. This is an excellent opportunity for someone with strong administrative and customer service experience who is looking to develop their career within a professional and detail‑driven case management environment.
About the Role
The hours are Monday to Friday, 09.00am to 5.00pm (35 hours per week) fully on site.
What You'll Be Doing
- Support the end‑to‑end management of client case files, ensuring accuracy, compliance, and timely progression
- Act as a key point of contact for client queries, providing updates and resolving issues where possible
- Maintain accurate case records and documentation in line with company procedures
- Monitor case progress and elevate issues appropriately
- Support the delivery of KPIs and SLAs across the team
- Provide administrative support including data entry, reporting, and correspondence
- Build and maintain strong relationships with clients, partners, and internal teams
- Identify opportunities for process improvements and enhanced customer experience
- Ensure full compliance with data protection, quality, and security standards
- Participate in team meetings and contribute to continuous improvement initiatives
What We're Looking For
- Previous experience in an administrative or client support role
- Confident computer skills, especially with Microsoft Office and CRM/database systems
- Strong numeracy, accuracy, and attention to detail
- Excellent written and verbal communication skills
- A calm, patient, and empathetic approach when dealing with clients
- Someone who can manage their workload independently and meet deadlines
- Minimum GCSEs (or equivalent) in English and Maths; further qualifications a bonus
What's in It for You
- Quarterly team‑based commission
- Comprehensive training and development opportunities
- Supportive, friendly, and cooperative team culture
- Excellent benefits package including Life Insurance, Private Healthcare, 6.5% pension contributions, employee discounts, and free counselling
- 33 days' annual leave (including bank holidays)
- The chance to grow your career within a respected and expanding professional services business
If you're looking to take the next step in your administrative career within a professional services environment and you value accuracy, structure, and client service, we'd love to hear from you. Apply today by submitting your CV.
Case Handler Support Specialist. Job in Horsham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Premier Work Support is an exceptional employer located in Horsham, offering a structured and fast-paced environment where employees can thrive. With a strong focus on professional development, comprehensive training, and a supportive team culture, staff enjoy excellent benefits including life insurance, private healthcare, and generous annual leave. This role not only provides the opportunity to enhance your administrative skills but also to contribute meaningfully to client satisfaction and operational excellence.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Case Handler Support Specialist. Job in Horsham LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know their values and how you can contribute to their goals. This shows you’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your responses to common interview questions. We all get nervous, but being prepared can help you stay calm and articulate your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Case Handler Support Specialist. Job in Horsham LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your administrative and customer service experience, as these are key for the Case Handler Support Specialist role.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your attention to detail and how you can contribute to maintaining high standards of customer service.
Showcase Your Skills:Don’t forget to mention your computer skills, especially with Microsoft Office and any CRM/database systems you've used. This will show us that you’re ready to hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Case Handler Support Specialist. Familiarise yourself with the key tasks mentioned in the job description, like managing client case files and ensuring compliance with KPIs and SLAs. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be prepared to discuss specific examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you maintained accuracy and attention to detail, as these are crucial for the position.
✨Prepare for Client Interaction Scenarios
Given that you'll be acting as a key point of contact for clients, think about potential scenarios you might face during the interview. Practice how you would handle client queries or resolve issues, showcasing your calm and empathetic approach. This will show that you're ready to provide excellent customer service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for process improvements, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
