At a Glance
- Tasks: Handle consumer queries and complaints while maintaining accurate records.
- Company: Join a dynamic team at a leading company in Banbury.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Other info: Flexible working environment with a focus on teamwork.
- Why this job: Make a difference by helping customers and resolving their issues.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 26000 - 26000 £ per year.
Berry Recruitment are NOW hiring for a committed and experienced Temporary Consumer Service Representative to work for a company in Banbury on an ongoing basis.
Role: Temporary Consumer Service Representative
Salary: £26,000 per Annum
Location: Banbury
Key Responsibilities:
- Responds to a high volume of consumer queries in respect of product information, working to call targets for inbound calls, email and retailer review platforms.
- Follows through to resolution, carrying out outbound calls as and when required.
- Handles and responds to all complaints received in an appropriate manner and in line with Keter complaints policy.
- Maintains accurate records inputting on-line and telephone orders, monitoring and reporting on supply issues.
- Investigates queries and issues including the ordering of parts and/or refunds. Escalates when appropriate.
- Develops a vast knowledge of the full product range.
- Processes and confirms payments.
- Processes orders on behalf of our sister companies.
About you:
- NVQ Level 3 IT/Customer Services.
- Proven track record in a similar position.
- Relevant experience in database management, information systems or/and data processing.
- Microsoft Excel and Access.
- Knowledge in SAP is an advantage.
- Excellent telephone/email manner.
- Demonstrates a positive attitude; openness.
- Excellent verbal communication skills.
- Strong organisational skills to achieve targets.
- A team player, working flexibly with others to achieve targets and objectives.
- Ability to work in an industrial, multicultural environment.
- Demonstrates and actively promotes company values.
- Self-motivated, able to work independently to resolve customer issues.
No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can add value to the role, we'd love to learn more about you!
For more information and to apply, contact the Oxford branch of Berry Recruitment or click 'Apply Now' to submit your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Temporary Consumer Services. Job in Hook Norton LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Berry Recruitment, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and individual contributions. Located in the vibrant town of Banbury, our Temporary Consumer Service Representatives enjoy competitive salaries, opportunities for professional growth, and a commitment to employee well-being, making it a rewarding place to build your career.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Consumer Services. Job in Hook Norton LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers, try role-playing common scenarios with friends or family. This will boost your confidence and help you handle queries like a pro.
✨Tip Number 3
Network, network, network! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing the job.
We think you need these skills to ace Temporary Consumer Services. Job in Hook Norton LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Temporary Consumer Service Representative role. Highlight your relevant experience in customer service and database management, as well as any specific skills like using Microsoft Excel or SAP.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your positive attitude and ability to work in a multicultural environment, as these are key traits we're looking for.
Showcase Your Communication Skills:Since this role involves responding to consumer queries, make sure to demonstrate your excellent verbal and written communication skills in your application. A clear and friendly tone can go a long way!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t hesitate – we’d love to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of the company's product range. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role involves responding to consumer queries, practice your verbal and written communication skills. Try role-playing common customer service scenarios with a friend to get comfortable with handling different types of inquiries.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss specific examples where you've successfully resolved customer issues in the past. Highlight your ability to stay calm under pressure and how you follow through to ensure customer satisfaction.
✨Demonstrate Team Spirit
This position requires working flexibly with others, so be ready to talk about your experience as a team player. Share examples of how you've collaborated with colleagues to achieve targets and support each other in a busy environment.
