At a Glance
- Tasks: Handle consumer queries and complaints while maintaining accurate records.
- Company: Join a dynamic team at a leading company in Banbury.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Flexible team environment with a focus on collaboration and achieving targets.
- Why this job: Make a difference by helping customers and resolving their issues.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 26000 - 26000 £ per year.
Berry Recruitment are NOW hiring for a committed and experienced Temporary Consumer Service Representative to work for a company in Banbury on an ongoing basis.
Salary: 26,000 per Annum
Location: Banbury
Key Responsibilities of the Consumer Service Representative:
- Responds to a high volume of consumer queries in respect of product information, working to call targets for inbound calls, email and retailer review platforms.
- Follows through to resolution, carrying out outbound calls as and when required.
- Handles and responds to all complaints received in an appropriate manner and in line with Keter complaints policy.
- Maintains accurate records inputting on-line and telephone orders, monitoring and reporting on supply issues.
- Investigates queries and issues including the ordering of parts and/or refunds. Escalates when appropriate.
- Develops a vast knowledge of the full product range.
- Processes and confirms payments.
- Processes orders on behalf of our sister companies.
About you:
- NVQ Level 3 IT/Customer Services
- Proven track record in a similar position
- Relevant experience in database management, information systems or/and data processing
- Microsoft Excel and Access
- Knowledge in SAP is an advantage
- Excellent telephone/email manner
- Demonstrates a positive attitude; openness
- Excellent verbal communication skills
- Strong organisational skills to achieve targets
- A team player, working flexibly with others to achieve targets and objectives
- Ability to work in an industrial, multicultural environment
- Demonstrates and actively promotes company values.
- Self-motivated, able to work independently to resolve customer issues
No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can add value to the role, we'd love to learn more about you!
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Temporary Consumer Service Representative. Job in Hook Norton LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Berry Recruitment, we pride ourselves on being an excellent employer, offering a supportive work culture that values commitment and teamwork. Located in the vibrant town of Banbury, our Temporary Consumer Service Representative role provides competitive salary and opportunities for professional growth within a dynamic environment. Join us to be part of a team that prioritises employee development and fosters a positive atmosphere where your contributions are recognised and valued.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Consumer Service Representative. Job in Hook Norton LilyLifestyle Jobs
✨Tip Number 1
Get to know the company before your interview! Research their products and values so you can show them you're genuinely interested. This will help you stand out as a candidate who’s not just looking for any job, but specifically wants to be part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves handling consumer queries, being able to articulate your thoughts clearly is key. Try role-playing with a friend or family member to get comfortable with responding to different types of customer interactions.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your ability to handle complaints and inquiries effectively, which is crucial for the Consumer Service Representative role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Temporary Consumer Service Representative. Job in Hook Norton LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in customer service and database management. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Temporary Consumer Service Representative role. Share specific examples of how you've handled consumer queries or complaints in the past.
Show Off Your Communication Skills:Since this role involves a lot of interaction with consumers, make sure your written application reflects your excellent verbal and written communication skills. Keep it clear, concise, and friendly – just like how you’d speak to a customer!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the company and its products. Understanding their values and product range will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal and written communication skills. Try role-playing common customer service scenarios with a friend to get comfortable with handling queries and complaints.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss specific examples of how you've resolved customer issues in the past. Highlight your ability to stay calm under pressure and your approach to finding solutions, as this is crucial for a Consumer Service Representative.
✨Demonstrate Team Spirit
This position requires working closely with others, so be ready to talk about your experience as a team player. Share examples of how you've collaborated with colleagues to achieve targets or improve processes, showing that you can contribute positively to the team dynamic.
