At a Glance
- Tasks: Support customers in home ownership, manage complex cases, and provide expert advice.
- Company: Join a leading Housing Association dedicated to affordable housing solutions.
- Benefits: Competitive pay, hybrid working, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on teamwork and continuous improvement.
- Why this job: Make a real difference in people's lives by helping them achieve home ownership.
- Qualifications: Experience in housing roles and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
A Housing Association is currently looking for a Home Ownership Support Adviser on a temporary basis for about 3 months.
Key responsibilities:
- Be the conveyancing specialist within the Home Ownership Support team acting as the single point of contact for customers, providing sound advice, proactively progressing transactions and unlocking obstacles to completion/resolution.
- Lead on all relevant legally administrative functions related to the transfer or disposal of property.
- Manage a complex and demanding caseload, juggling competing priorities, ensuring cases are progressed and deadlines met.
- Work under your own initiative to determine actions and advice needed for each transaction.
- Competently handle customer enquiries about a range of Low-Cost Home Ownership products.
- Support with the management of team in-boxes and general enquiries.
- Supply day‑to‑day supervisory and escalation support for the Home Ownership Support Officers and Operations staff, hosting surgeries and providing training across the organisation to share expertise.
- Lead on the disposal of void units, undertaking viewings or on‑site visits if required.
- Actively champion continuous improvement, identifying and suggesting service improvements for implementation and work collaboratively with the wider department to reach joint objectives.
- Build and maintain collaborative working relationships with internal and external stakeholders to foster better outcomes for residents, drive successful transactions and share expertise.
- Be engaged on policy and legislative changes, highlighting risks and following relevant policies and procedures as required.
- Achieve high levels of customer satisfaction and financial targets as set by the Home Ownership Support Manager, in line with the customer strategy.
- Drive income by actively promoting staircasing, loft conversion, lease extension and loan redemption, managing all aspects of each application.
- Meet compliance requirements, ensuring data is recorded correctly, and transactions are completed in line with regulatory and audit requirements.
- Inform business planning through effective progression and accurate forecasting of transactions.
- Support Operations and customers by ensuring new accounts are set‑up, amended and closed as needed, including the amendment of rents and ground rents.
- Manage complaints and service recovery effectively and within designated timescales.
- Support team and departmental projects as required by the Home Ownership Support Manager.
- Support the effective management of other low‑cost home ownership products (historic or new) as necessary.
Essential requirements:
- Worked in a similar role previously and has knowledge of shared ownership, lease extensions, right to buy, affordable housing, understanding of ground rent.
- Experience of working independently to deliver excellent customer service across a diverse workload, in a fast paced, target driven environment.
- Must be immediately available or on short notice.
Home Ownership Support Adviser. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a leading Housing Association in London, we pride ourselves on being an excellent employer that values our employees' contributions and fosters a supportive work culture. Our Home Ownership Support Advisers benefit from competitive pay, opportunities for professional development, and the chance to make a meaningful impact in the community by helping residents achieve their home ownership goals. With a focus on collaboration and continuous improvement, we provide a dynamic environment where your expertise can thrive and grow.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Home Ownership Support Adviser. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions related to home ownership support. Think about how your past experiences align with the role and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the position. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website for the best chance at landing that Home Ownership Support Adviser role. We’re always looking for passionate individuals who can make a difference in our team!
We think you need these skills to ace Home Ownership Support Adviser. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Home Ownership Support Adviser role. Highlight your experience with shared ownership and customer service, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Showcase Your Experience:When detailing your previous roles, focus on your experience in managing complex caseloads and providing sound advice. Use specific examples that demonstrate your ability to juggle competing priorities and meet deadlines. This will help us see how you can thrive in our fast-paced environment.
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon and make sure your writing is easy to read. We appreciate straightforward communication, so show us your ability to convey information effectively, just like you would with customers.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to us quickly and efficiently. Plus, it’s the best way to stay updated on your application status. We can't wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of shared ownership, lease extensions, and affordable housing. Being able to discuss these topics confidently will show that you're not just familiar with the role but genuinely interested in it.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service, especially in a fast-paced environment. Highlight how you managed competing priorities and resolved issues effectively.
✨Demonstrate Initiative
Be ready to discuss situations where you took the initiative to solve problems or improve processes. This role requires someone who can work independently, so showcasing your proactive approach will be key.
✨Build Relationships
Think about how you've built collaborative relationships in previous roles. Be prepared to share examples of how you’ve worked with internal and external stakeholders to achieve positive outcomes, as this is crucial for the position.
