At a Glance
- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join a supportive team at Natwest in Belfast City Centre.
- Benefits: Earn £27,976 annually with perks like discounts, wellbeing resources, and a cycle to work scheme.
- Other info: Great career growth opportunities and a dynamic work environment.
- Why this job: Enjoy a flexible work-life balance with only 2 days in the office each week.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 27976 - 27976 € per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.
Why work with us?
- £27,976.00 annual salary
- Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)
- Cut down on daily expenses - less spent on travel, lunches and workwear
- Ideal for maintaining a work life balance while still being part of a team
Details
- Start date: Various start dates from June 2026
- Location: Natwest, Belfast City Centre
- Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00
- Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history
Now about the Job!
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
Key Responsibilities
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
What you'll do
In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Your duties will include:
- Supporting the bank’s way of working to help as many customers as possible.
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you’ll need
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
Values we look for you to have
- Process Excellence: Doing things well means something to you and you will always strive to improve on your work.
- Collaboration: You enjoy working with others and you like working as a team player.
- Communication: You can speak and write clearly and in a confident manner.
- Emotional Intelligence: You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness: You are able to be open to different ways of thinking and new ideas.
- Critical Thinking: You are able to think logically when making decisions.
- Solution Orientation: Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship: Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
We're also looking for you to demonstrate:
- Excellent communication skills, both verbal and written.
- A background of working within a regulatory environment.
- Good technology skills with the ability to use Microsoft Office.
- A customer focused attitude.
Financial Services Customer Care Agent. Job in Holywood LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join our dynamic team in Belfast City Centre as a Financial Services Customer Care Agent, where we prioritise your work-life balance with flexible office days and a supportive environment. Enjoy a competitive salary, comprehensive benefits including mental health support and a cycle to work scheme, and numerous opportunities for personal and professional growth within a collaborative culture that values excellence and innovation.
Contact Detail:
United Cerebral Palsy of Georgia Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Financial Services Customer Care Agent. Job in Holywood LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Natwest and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of a Financial Services Customer Care Agent.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication and emotional intelligence skills. These are key for providing outstanding customer service, which is what this role is all about.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Financial Services Customer Care Agent. Job in Holywood LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Financial Services Customer Care Agent role. Highlight your customer service experience and any relevant skills that match what we're looking for, like communication and problem-solving.
Show Off Your Skills:In your written application, don’t just list your previous jobs. Instead, give examples of how you've used your organisational skills or handled customer complaints effectively. We want to see how you can bring value to our team!
Be Clear and Concise:Keep your writing straightforward and to the point. Use clear language and avoid jargon. Remember, we’re looking for excellent communication skills, so make sure your application reflects that!
Apply Through Our Website:We encourage you to submit your application through our official website. It’s the best way to ensure it gets to us directly and helps us keep track of all applications. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the financial services industry and the specific role of a Customer Care Agent. Brush up on common banking products and services, as well as the company's values and mission. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you resolved complaints or helped customers achieve their goals. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to get comfortable with common interview questions. Focus on your communication skills, as clear and confident communication is key for this role. Don't forget to practice answering questions about your organisational skills and how you manage your time effectively.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the company culture, training processes, and team dynamics. This shows your enthusiasm for the role and helps you determine if it's the right fit for you. Plus, it gives you a chance to demonstrate your critical thinking and open-mindedness.
