At a Glance
- Tasks: Lead and develop a dynamic contact centre team to achieve success.
- Company: Thriving business in St Ives with a focus on growth and development.
- Benefits: Enjoy 33 days holiday, private medical insurance, and gym membership perks.
- Other info: Monday to Friday hours with excellent career progression opportunities.
- Why this job: Make a real impact by coaching and supporting your team to excel.
- Qualifications: Proven experience in contact centre leadership and performance management.
The predicted salary is between 30000 - 35000 £ per year.
Location: St Ives, Cambridgeshire
Hours: 37.5 hours per week Mon-Fri
Salary: Up to 35,000 DOE + benefits
CCA Recruitment are excited to be recruiting for an experienced Contact Centre Team Leader to join a thriving business located in St Ives, Cambridgeshire. We are looking for a Team Leader with contact centre team leadership experience and strong people management skills. If you are experienced in managing a successful contact centre, then this is the role for you!
Role of the Team Leader:
- Coach and develop staff using performance management tools to improve KPI's and personal objectives.
- Continuous coaching and development of team to continue business success.
- Support in recruitment process whilst representing and promoting excellent brand image.
- Produce data in relation to team activity to identify any coaching and development needs.
- Effectively communicate with your direct line manager providing recommendations.
- Document and deliver monthly 1:1's.
- Remain up to date with procedures/processes and products and communicate this effectively to team.
Skills needed as Team Leader:
- Experience managing a successful contact centre team.
- Experience within performance management.
- Ability to understand data analysing team performance.
- Effective problem-solving and time management skills.
Benefits of a Team Leader:
- Monday to Friday - 37.5 hours per week (no weekends!)
- 33 Days holiday per year including bank holidays
- Holiday purchase scheme
- Salary sacrifice pension scheme
- Employee Assistance Programme
- Life assurance
- Private Medical Insurance
- Digital healthcare access
- Subsidised Gym membership
- Cycle to Work
- Eyecare contributions
- Electric car salary sacrifice scheme
- Weekly bootcamp class
- Savings & discount portal
Please follow the link to apply for this contact centre Team Leader role based in St Ives, Cambridgeshire.
Team Leader. Job in St. Ives LilyLifestyle Jobs in Holywell employer: United Cerebral Palsy of Georgia
At CCA Recruitment, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. Located in the picturesque St Ives, Cambridgeshire, our Team Leader role provides a fantastic opportunity to lead a dynamic contact centre team while enjoying a range of benefits including generous holiday allowances, private medical insurance, and a focus on work-life balance with no weekend shifts. Join us to grow your career in a thriving environment where your contributions are valued and rewarded.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader. Job in St. Ives LilyLifestyle Jobs in Holywell
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about opportunities at LilyLifestyle. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching common questions for Team Leaders in contact centres. We can help you with mock interviews to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've coached and developed your team in the past. This will demonstrate that you’re the right fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Team Leader. Job in St. Ives LilyLifestyle Jobs in Holywell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Team Leader role. Highlight your contact centre experience and people management skills, as these are key for us. Use specific examples that showcase your achievements in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're the perfect fit for the Team Leader position. Mention how you can coach and develop staff, and how you’ve successfully managed teams in the past.
Showcase Your Data Skills:Since understanding data is crucial for this role, make sure to mention any experience you have with analysing team performance. We want to see how you’ve used data to drive improvements in your previous positions.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Numbers
As a Team Leader, you'll need to understand data and KPIs. Brush up on relevant metrics from your previous roles and be ready to discuss how you used them to drive team performance. This shows you're not just a people manager but also data-savvy.
✨Showcase Your Coaching Skills
Prepare examples of how you've coached and developed your team in the past. Think about specific situations where your guidance led to improved performance or morale. This will highlight your ability to nurture talent and lead effectively.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask during the interview that demonstrate your understanding of the company's goals and how you can contribute.
✨Emphasise Problem-Solving Abilities
Be ready to discuss challenges you've faced in previous roles and how you overcame them. Highlight your problem-solving skills and time management strategies, as these are crucial for a Team Leader in a contact centre environment.
