At a Glance
- Tasks: Lead and inspire a customer service team to deliver top-notch support.
- Company: Join a dynamic company providing innovative heating solutions in St. Ives.
- Benefits: Enjoy a competitive salary, subsidised gym membership, and free onsite parking.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by shaping customer experiences and leading a passionate team.
- Qualifications: Proven leadership skills and excellent communication abilities required.
The predicted salary is between 32000 - 32000 £ per year.
Red Recruitment is recruiting a Customer Service Advisor Team Leader to join a company that provides heating solutions in St. Ives. This role will require you to lead a team who provide excellent customer service and to provide feedback to improve the processes and systems. This position is permanent and carries a salary of £32,000 alongside many benefits including a subsidised gym membership and free onsite parking. We're looking for an experienced, people-first leader to join their Contact Centre and play a key role in shaping how they support their customers and advisors every day. This role is hands-on, fast-paced and central to our operation. You'll be the direct line of support, coaching and leadership for our advisors.
Benefits and Package for a Customer Service Advisor Team Leader:
- Salary: £32,000 Per Annum
- Hours: Monday - Friday, hours between 8am - 5.30pm. Occasionally you may be required to work a later shift until 8pm, a Saturday morning, 9am - 1pm and a bank holiday.
- Contract Type: Permanent
- Location: St. Ives
- Free onsite parking
Key Responsibilities of a Customer Service Advisor Team Leader:
- Lead, coach and develop a customer service team ensuring goals are clearly set and achieved.
- Drive a culture of customer first through coaching, mentoring and collaboration.
- Monitor performance and identify areas of improvement within the team and across the business.
- Collaborate with other departments on priorities and best practices.
- Resolve conflicts and complaints and drive a customer-focused team ethos.
- Report on business metrics to senior management.
Key Skills and Experience of a Customer Service Advisor Team Leader:
- Proven leadership skills ideally in a contact centre environment.
- Excellent communication and problem-solving skills understanding the wider business picture.
- Time Management with the ability to multitask.
- Comfortable with delegating tasks and working to varying deadlines.
- Over 1 year Claims handling skills with previous coaching experience.
- Ability to build and maintain both internal and external relationships.
Customer Service Team Supervisor. Job in St. Ives LilyLifestyle Jobs in Holywell employer: United Cerebral Palsy of Georgia
Join a dynamic team in St. Ives where your leadership will directly impact customer satisfaction and team performance. With a strong focus on employee development, we offer a supportive work culture that values collaboration and innovation, alongside benefits like a subsidised gym membership and free onsite parking. This is an excellent opportunity for those looking to grow in a fast-paced environment while making a meaningful difference in the lives of our customers.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Supervisor. Job in St. Ives LilyLifestyle Jobs in Holywell
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Service Team Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your leadership style aligns with their customer-first ethos. Practise common interview questions, especially around coaching and conflict resolution, so you can shine when it counts.
✨Tip Number 3
Showcase your skills! When you get the chance, share specific examples of how you've led teams to success in previous roles. Highlight your problem-solving abilities and how you've improved processes – this will make you stand out as a candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Customer Service Team Supervisor. Job in St. Ives LilyLifestyle Jobs in Holywell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant achievements that show you can drive a customer-first culture.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Customer Service Team Supervisor role. Share specific examples of how you've led teams and improved processes in previous roles.
Showcase Your Communication Skills:Since this role is all about leading and supporting a team, make sure your written application showcases your excellent communication skills. Keep it clear, concise, and engaging!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the company’s values and how they relate to customer service. Familiarise yourself with their heating solutions and think about how you can lead a team to provide excellent service.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached or mentored others, resolved conflicts, or improved processes. This will demonstrate your ability to drive a customer-first culture.
✨Be Ready to Problem Solve
Expect questions that assess your problem-solving skills. Prepare to discuss how you would handle difficult customer situations or team conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, how success is measured, or what challenges the team currently faces. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
