At a Glance
- Tasks: Lead and inspire a customer service team to deliver top-notch support.
- Company: Join a dynamic company providing innovative heating solutions in St. Ives.
- Benefits: Enjoy a competitive salary, subsidised gym membership, and free onsite parking.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Shape the future of customer service while developing your leadership skills.
- Qualifications: Proven leadership experience and excellent communication skills required.
The predicted salary is between 32000 - 32000 £ per year.
Red Recruitment is recruiting a Customer Service Advisor Team Leader to join a company that provides heating solutions in St. Ives. This role will require you to lead a team who provide excellent customer service and to provide feedback to improve the processes and systems. This position is permanent and carries a salary of 32,000 alongside many benefits including a subsidised gym membership and free onsite parking. We're looking for an experienced, people-first leader to join their Contact Centre and play a key role in shaping how they support their customers and advisors every day. This role is hands-on, fast-paced and central to our operation. You'll be the direct line of support, coaching and leadership for our advisors.
Benefits and Package for a Customer Service Advisor Team Leader:
- Salary: 32,000 Per Annum
- Hours: Monday - Friday, hours between 8am - 5.30pm. Occasionally you may be required to work a later shift until 8pm, a Saturday morning, 9am - 1pm and a bank holiday
- Contract Type: Permanent
- Location: St. Ives
- Free onsite parking
Key Responsibilities of a Customer Service Advisor Team Leader:
- Lead, coach and develop a customer service team ensuring goals are clearly set and achieved.
- Drive a culture of customer first through coaching, mentoring and collaboration.
- Monitor performance and identify areas of improvement within the team and across the business.
- Collaborate with other departments on priorities and best practices.
- Resolve conflicts and complaints and drive a customer-focused team ethos.
- Report on business metrics to senior management.
Key Skills and Experience of a Customer Service Advisor Team Leader:
- Proven leadership skills ideally in a contact centre environment.
- Excellent communication and problem-solving skills understanding the wider business picture.
- Time Management with the ability to multitask.
- Comfortable with delegating tasks and working to varying deadlines.
- Over 1 year Claims handling skills with previous coaching experience.
- Ability to build and maintain both internal and external relationships.
Customer Service Team Leader. Job in St. Ives LilyLifestyle Jobs in Holywell employer: United Cerebral Palsy of Georgia
Join a dynamic team in St. Ives where your leadership will directly impact customer satisfaction and team performance. With a strong focus on employee development, we offer a supportive work culture that values collaboration and innovation, alongside benefits like a subsidised gym membership and free onsite parking. This is an excellent opportunity for those looking to grow in a fast-paced environment while making a meaningful difference in the lives of our customers.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader. Job in St. Ives LilyLifestyle Jobs in Holywell
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved conflicts. Be ready to share these during your interview to demonstrate your experience and problem-solving skills.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest in the role by asking about team dynamics, coaching methods, and how success is measured. This not only helps you understand the job better but also shows you're genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at LilyLifestyle. Let’s get you that Customer Service Team Leader role!
We think you need these skills to ace Customer Service Team Leader. Job in St. Ives LilyLifestyle Jobs in Holywell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Team Leader role. Highlight your leadership experience and any relevant skills that match the job description. We want to see how you can lead a team and drive a customer-first culture!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams and improved customer service in the past. We love a good story!
Showcase Your Communication Skills:Since this role requires excellent communication, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, plus you’ll get all the latest updates about your application. Let’s get you on board with us at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their heating solutions and how they prioritise customer service. This will help you align your answers with their mission and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team, resolved conflicts, or improved processes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and decision-making skills. Think about scenarios you might face in the role, such as handling a difficult customer or coaching an underperforming team member. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team's current challenges or how success is measured in the role. This shows your interest in the position and helps you gauge if it's the right fit for you.
